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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


ITIL-compliant software and blues-compliant guitars
Is there such a thing as "ITIL compliant software?"  What about blues-compliant guitars?

Cheerful helpdesk
As seen on the internet...

People, Process and Technology
If you had to choose only 2 from the 3 words above as tools that could be used to implement service management and helpdesk delivery, which would you pick?

The Helpdesk you used to know
The face of helpdesk is changing, and it's not pretty... Do success or limited resources mean sacrificing courtesy and professionalism?

A look at the new reports and reporting structure in HelpMaster v11
HelpMaster v11 has a new reporting foundation.  The underlying database has been changed and every single report has been re-written to give a better reporting experience.  Learn about some of the new changes in this latest version of HelpMaster.

HelpMaster AddIn example - NiceReply.com
One of the best new features of HelpMaster v11 is the powerful AddIn manager.  Using the AddIn manager, developers can create custom plug-in's that extend the functionality of HelpMaster.  Here's an example of how a plug in was created to use www.nicereply.com.  Taken from the HelpMaster helpfile.

CeBIT 2011 - Sydney Convention Centre recap
This year PRD Software attended CeBIT 2011 as an exhibitor. Read the recap from the HelpMaster booth perspective.

HelpMaster ITSM trump card
It's a Twitter thing... http://twitter.com/#!/HelpMaster

Webinar - You forgot your password again! HelpMaster + Specops password reset
Join us for a webinar on how to integrate the award winning Specops password reset solution with your HelpMaster service desk applicaiton.

Preparing for a successful HelpMaster v10 upgrade
A new major release of HelpMaster is on the horizon.  Here's a few things to keep in mind that will assist in a successful upgrade.