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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Another tournament, another theme.
No rain delays this year.....at least on centre court. What's Sir Cliff going to do now?

Network monitoring, SNMP traps, Email and HelpMaster
Link your network monitoring tool with the HelpMaster Email Manager to create a workflow for your network issues.

Creating custom reports in HelpMaster Pro – part 1
Creating custom reports for HelpMaster is a relatively easy thing to do.  All you need is Crystal Reports, a database, and a view.

HelpMaster and PRD Software goes to Twitter!
Can't get enough HelpMaster updates? Twitter to the rescue

The changing face of the helpdesk
Version 9 of HelpMaster Pro contains many new features.  One of the fun ones is the new theme engine.  Change the look of your HelpMaster Pro application by selecting one of the built-in themes, or create your own.

Database upgrades, software and HelpMaster goes to YouTube!
PRD Software is making movies! Check out the latest database upgrade video and check out some great software to help you manage your SQL Server databases

Upgrading to version 9
What better way to start the new year of 2009 with an upgrade to HelpMaster Pro v9!

Welcome to the financial crisis - ROI and Service Desk
This blog is a continuation of an article written for the December edition of the PRD Insider newsletter. The article was called Welcome to the Financial Crisis and discussed some simple options for reducing costs.

ITIL - What is Incident Management?
This blog is a continuation of an article written for the PRD Insider newsletter entitled Incident Management - What is it?