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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


If ITIL is the answer, what's the question!?
There's a lot of talk about ITIL in the industry at the moment and it seems as if ITIL has all the answers for better service delivery and management...but what's the question?

Hey DBA, how are those maintenance plans going?
Database maintenance is vital for keeping your HelpMaster Pro database working at it's peak. When was the last time you did some basic maintenance on your SQL Server database?

When a login page is not a login page
Where should you link to when the web is Active Directory enabled? The answer may surprise you...

Getting rid of those (de)bugsā€¦
The way your web interface is configured for debug may have a big impact on performance...