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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Welcome to the financial crisis - ROI and Service Desk
This blog is a continuation of an article written for the December edition of the PRD Insider newsletter. The article was called Welcome to the Financial Crisis and discussed some simple options for reducing costs.

ITIL - What is Incident Management?
This blog is a continuation of an article written for the PRD Insider newsletter entitled Incident Management - What is it?