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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


The changing face of the helpdesk
Version 9 of HelpMaster Pro contains many new features.  One of the fun ones is the new theme engine.  Change the look of your HelpMaster Pro application by selecting one of the built-in themes, or create your own.

Database upgrades, software and HelpMaster goes to YouTube!
PRD Software is making movies! Check out the latest database upgrade video and check out some great software to help you manage your SQL Server databases