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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


What do you call the people you support?
The people that helpdesk and service desks support are arguably the reason such business units exist. Who would have thought that finding a common name for them would be so hard?

ITIL + Service Management solution = ROI?
Does implementing ITIL alongside a service management solution make good economic sense?  Are organizations realizing a positive ROI on their ITIL initiatives and/or their service management solution of choice? What would Einstein say about EMC?