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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Build a help-desk reporting dashboard using Excel
In this second part of the report creation series we have a look at using Microsoft Excel as the reporting tool to build pivot-table helpdesk dashboards.  For the first part in this reporting series, see http://www.helpmasterpro.com/community/blogs/entryid/49/creating-custom-reports-in-helpmaster-pro-part-1.aspx

A look at the new reports and reporting structure in HelpMaster v11
HelpMaster v11 has a new reporting foundation.  The underlying database has been changed and every single report has been re-written to give a better reporting experience.  Learn about some of the new changes in this latest version of HelpMaster.

Preparing for a successful HelpMaster v10 upgrade
A new major release of HelpMaster is on the horizon.  Here's a few things to keep in mind that will assist in a successful upgrade.

Creating custom reports in HelpMaster Pro – part 1
Creating custom reports for HelpMaster is a relatively easy thing to do.  All you need is Crystal Reports, a database, and a view.

Database upgrades, software and HelpMaster goes to YouTube!
PRD Software is making movies! Check out the latest database upgrade video and check out some great software to help you manage your SQL Server databases

Hey DBA, how are those maintenance plans going?
Database maintenance is vital for keeping your HelpMaster Pro database working at it's peak. When was the last time you did some basic maintenance on your SQL Server database?

SQL Server code camp - Charles Sturt University Wagga Wagga 2007
SQL Server code camp - Charles Sturt University Wagga Wagga 2007