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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


HelpMaster helpdesk software qualifications
Why should you consider HelpMaster helpdesk software?  Look at it's capabilities! A tongue-in-cheek post inspired by a recent discussion in the Back2ITSM Facebook group about software verification schemes.

Business hours / office Hours / working hours / non-work days and holidays
Question:  How old is a job that was logged on Friday by the time it gets to Monday?  

HelpMaster and PRD Software goes to Twitter!
Can't get enough HelpMaster updates? Twitter to the rescue

HelpMaster Pro 8.1 - the upcoming release preview
Here at PRD Software, we have a "wish list" for HelpMaster Pro at least a mile long. Here's a quick insight into what's coming in the up-coming feature release of HelpMaster Pro 8.1

2007 - The year in review.
11111010111 was another good year for PRD Software. He's my brief re-cap of what happened.

If ITIL is the answer, what's the question!?
There's a lot of talk about ITIL in the industry at the moment and it seems as if ITIL has all the answers for better service delivery and management...but what's the question?

PRD Software gets a visit from the Microsoft Regional MSDN Director
Last week Adam Cogan from www.SSW.com.au dropped in for a quick visit...and an impromptu code review.

Welcome to the world of webbed feat
Welcome to the world of webbed feat and my HelpMaster Pro blog!