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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Running the Web Interface on Vista
Running the web on II7 (eg. Vista) requires a couple of small adjustments. Knowing these couple of tricks will make your life that much easier...

When a login page is not a login page
Where should you link to when the web is Active Directory enabled? The answer may surprise you...

Running the web interface using a hosting provider...
Here is my adventure getting HelpMaster Pro web interface to run on an externally hosted website (ie, using a hosting company). There were a few gotchas to consider but we got there in the end...

Welcome to the world of webbed feat
Welcome to the world of webbed feat and my HelpMaster Pro blog!