Search

HelpMaster Blog

rss

Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Business hours / office Hours / working hours / non-work days and holidays
Question:  How old is a job that was logged on Friday by the time it gets to Monday?  

ITIL - What is Incident Management?
This blog is a continuation of an article written for the PRD Insider newsletter entitled Incident Management - What is it?