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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


A great tip for HelpMaster Pro - The Very Valid Issue Viewer Visualiser!
A very easy to implement tip to give managers and supervisors a quick visual of where their bottle-necks are. Stop fighting fires!

Understanding the "From" address when sending email from HelpMaster Pro
Email is an important part of any helpdesk operation, and HelpMaster Pro delivers a lot of options when it comes to configuring, sending and authoring email. Learn how the "From" address setting within HelpMaster Pro can help you achieve a more organized helpdesk.