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HelpMaster Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


ITSMF Australian LeadIT conference - Canberra - recap
PRD Software and HelpMaster recently exhibited at the annual ITSMFA service management conference in our home town of Canberra.  Here's the recap.

CeBIT 2011 - Sydney Convention Centre recap
This year PRD Software attended CeBIT 2011 as an exhibitor. Read the recap from the HelpMaster booth perspective.

ITIL turns 20. Did you miss the party?
The IT Infrastructure Libary turned 20 years old recently.  Were you invited to the party?

The end of the service-desk trade show...
Industry trade-shows and conventions seem to be on the decline. After 12 straight years of attending several shows each year, PRD Software and HelpMaster are trying something different.

If ITIL is the answer, what's the question!?
There's a lot of talk about ITIL in the industry at the moment and it seems as if ITIL has all the answers for better service delivery and management...but what's the question?