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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Practical ways to improve the quality of your service-desk email communication
Practical ways to improve the quality of your service-desk email communication

7 Internet-enabled things that HelpMaster does that you may not have known about
HelpMaster has a lot of functionality. Most of it is immediately visible and obvious, however some features are a little more subtle, particularly some of the internet related ones.

Build a help-desk reporting dashboard using Excel
In this second part of the report creation series we have a look at using Microsoft Excel as the reporting tool to build pivot-table helpdesk dashboards.  For the first part in this reporting series, see http://www.helpmasterpro.com/community/blogs/entryid/49/creating-custom-reports-in-helpmaster-pro-part-1.aspx

Regression Testing an ITSM tool
Avoid the pitfalls and heart-ache of a botched ITSM software upgrade by utilizing some basic principles of regression testing the latest release of your helpdesk software. What is regression testing?

HelpMaster AddIn example - NiceReply.com
One of the best new features of HelpMaster v11 is the powerful AddIn manager.  Using the AddIn manager, developers can create custom plug-in's that extend the functionality of HelpMaster.  Here's an example of how a plug in was created to use www.nicereply.com.  Taken from the HelpMaster helpfile.

HelpMaster and PRD Software goes to Twitter!
Can't get enough HelpMaster updates? Twitter to the rescue

Database upgrades, software and HelpMaster goes to YouTube!
PRD Software is making movies! Check out the latest database upgrade video and check out some great software to help you manage your SQL Server databases

Always better to check first!
Don't get caught in 'dll hell' when installing HelpMaster Pro. Follow this simple advice for a better outcome.

A great tip for HelpMaster Pro - The Very Valid Issue Viewer Visualiser!
A very easy to implement tip to give managers and supervisors a quick visual of where their bottle-necks are. Stop fighting fires!

Understanding the "From" address when sending email from HelpMaster Pro
Email is an important part of any helpdesk operation, and HelpMaster Pro delivers a lot of options when it comes to configuring, sending and authoring email. Learn how the "From" address setting within HelpMaster Pro can help you achieve a more organized helpdesk.