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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Practical ways to improve the quality of your service-desk email communication
Practical ways to improve the quality of your service-desk email communication

Build a help-desk reporting dashboard using Excel
In this second part of the report creation series we have a look at using Microsoft Excel as the reporting tool to build pivot-table helpdesk dashboards.  For the first part in this reporting series, see http://www.helpmasterpro.com/community/blogs/entryid/49/creating-custom-reports-in-helpmaster-pro-part-1.aspx

CeBIT Sydney May 2015
Last week, PRD Software and HelpMaster once again exhibited at the annual IT tradeshow, ceBIT. (www.cebit.com.au).

Regression Testing an ITSM tool
Avoid the pitfalls and heart-ache of a botched ITSM software upgrade by utilizing some basic principles of regression testing the latest release of your helpdesk software. What is regression testing?

Helpdesk and service desk experiences at CeBIT 2013 - Darling Harbour, Sydney
Read about the 2013 CeBIT show experience through the eyes of the PRD Software HelpMaster team.  

2012 Year in review for PRD Software and HelpMaster help desk software
2012 was another successful year for PRD Software and HelpMaster.

HelpMaster AddIn example - NiceReply.com
One of the best new features of HelpMaster v11 is the powerful AddIn manager.  Using the AddIn manager, developers can create custom plug-in's that extend the functionality of HelpMaster.  Here's an example of how a plug in was created to use www.nicereply.com.  Taken from the HelpMaster helpfile.

HelpMaster ITSM trump card
It's a Twitter thing... http://twitter.com/#!/HelpMaster

Webinar - You forgot your password again! HelpMaster + Specops password reset
Join us for a webinar on how to integrate the award winning Specops password reset solution with your HelpMaster service desk applicaiton.

Another tournament, another theme.
No rain delays this year.....at least on centre court. What's Sir Cliff going to do now?