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0 Replies and 2652 Views Support Requests and Annual Maintenance Subscriptions      2652  0 Started by  Beth S Due to an increase in support requests outside of the terms of the Annual Maintenance Subscription (AMS). PRD Software will now be  strictly applying the billable component of the AMS to such requests. What does this mean If you make a support request that is not as a result of a fault or issue with HelpMaster (such as setting up IIS or installing SQL server) then this becomes billable. If this is the case PRD Software will advise you and get your approval before proceeding. H...
0 2652
10/28/2008 7:19 PM
0 Replies and 6921 Views Subscribe to this topic to be notified of product updates      6921  0 Started by  Rod Weir In order to be kept up-to-date about product releases and other product announcements, please subscribe to this topic. By doing this you will automatically receive a notification email whenever a new topic is posted here about a new product release. You can subscribe to this topic by checking the 'Subscribe' checkbox at the top of this page. Thank you HelpMaster Pro development team
0 6921
08/14/2007 7:18 PM
0 Replies and 709 Views Maintenance release of HelpMaster, v16.7.11 is now available  709  0 Started by  Rod Weir This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/What-is-new-for-HelpMaster-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software for a quote t...
0 709
07/22/2016 10:36 AM
0 Replies and 1225 Views Maintenance release of HelpMaster, v16.1.23 is now available.  1225  0 Started by  Rod Weir The first maintenance release of HelpMaster, v16.1.23 is now available. This release fixes a number of issues that have been discovered since the initial v16 release. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/W...Master-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your...
0 1225
01/25/2016 2:56 PM
0 Replies and 1131 Views HelpMaster v16.0.0 is now available  1131  0 Started by  Rod Weir A new major release of HelpMaster, v16 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please con...
0 1131
12/23/2015 3:57 PM
0 Replies and 1595 Views HelpMaster v15.6.5 is now available  1595  0 Started by  Rod Weir A new major release of HelpMaster v15 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-15 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v15 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please cont...
0 1595
06/10/2015 4:58 PM
0 Replies and 2763 Views HelpMaster v14.7.25 is now available  2763  0 Started by  Rod Weir HelpMaster v14.7.25 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  It also include some great new features, and some notable enhancements. The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from any version of HelpMaster.   Use the database and report...
0 2763
07/28/2014 1:26 PM
0 Replies and 3018 Views HelpMaster v14.3.21 is now available - Maintenance release  3018  0 Started by  Rod Weir HelpMaster v14.3.21 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from any version of HelpMaster.   Use the database and reports wizard to perform this operation. Not already using v14  Upgr...
0 3018
03/24/2014 12:09 PM
0 Replies and 3268 Views HelpMaster v14.1.4 is now available  3268  0 Started by  Rod Weir A new major release of HelpMaster v14 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see http://www.helpmasterpro.com/Helpdesk-Software/What-is-new-for-HelpMaster-14.aspx   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v14 at no charge.  If your annual maintenance subscr...
0 3268
01/14/2014 1:58 PM
0 Replies and 2132 Views HelpMaster v13.6.4 is now available  2132  0 Started by  Rod Weir HelpMaster v13.6.4 is now available. This release fixes a number of issues that have been reported since the initial 13.0 release.  The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from v12 or older.   Use the database and reports wizard to perform this operation. Not already using v13  Upgrade today If ...
0 2132
06/04/2013 8:54 PM
0 Replies and 1918 Views HelpMaster v13 is now available! Major new release  1918  0 Started by  Rod Weir A new major release of HelpMaster v13 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see http://www.helpmasterpro.com/Produc...r-v13.aspx   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v13 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please co...
0 1918
04/01/2013 6:05 PM
0 Replies and 1746 Views Visit CeBIT 2013 for free!  1746  0 Started by  Scott McRae Are you planning to come to CeBIT in Sydney in May We hope you are, so while you&39;re learning about all the new business technolgy, you can come and say hi to the HelpMaster team at booth n21! Save the $40 registration fee by applying this promo code share53a on this page.  We all hope you can make it! See you there.
0 1746
03/11/2013 8:56 PM
0 Replies and 2072 Views HelpMaster v12.8.24 is now available!  2072  0 Started by  Rod Weir A new release of HelpMaster is now available. v12.8.22 includes new features as well as many minor improvements, bug fixes and tweaks.  For a general list of features that appear in the entire v12 release, please refer to http://www.helpmasterpro.com/Products/What-is-new-for-HelpMaster-v12.aspx .  A detailed version history is also available from the download page. Feature highlights Custom queues Organize your workload into custom queues - great for busy helpdesk staff.   ...
0 2072
08/27/2012 12:54 AM
0 Replies and 1894 Views HelpMaster now on FaceBook and Twitter  1894  0 Started by  Rod Weir Dear HelpMasters, Do you prefer to get your HelpMaster updates via Facebook, perhaps Twitter  If you do, then please visit and follow the HelpMaster on-line community.  All contributions happily accepted.   FaceBook Twitter   Thanks for your support PRD Software / HelpMaster Development team
0 1894
08/09/2012 11:08 PM
0 Replies and 2004 Views HelpMaster v12 is now available! Major new release  2004  0 Started by  Rod Weir A new major release of HelpMaster v12 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see http://www.helpmasterpro.com/Produc...r-v12.aspx   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v12 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please co...
0 2004
05/17/2012 7:41 AM
0 Replies and 2619 Views HelpMaster v11.11.11 release now available  2619  0 Started by  Rod Weir HelpMaster v11.11.11 is now available. This release fixes a number of issues that have been reported since the initial 11.0 release and also include some great new features.&160; The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you currently using v11.0.2 or older.&160;&160; Use the database and reports wizard to perform this oper...
0 2619
11/15/2011 10:25 PM
0 Replies and 2110 Views HelpMaster v11.10.18 maintenance release now available  2110  0 Started by  Rod Weir A maintenance release of HelpMaster v11.0 is now available. This release fixes a number of issues that have been reported since the initial 11.0 release and also include some great new features.  The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release number is 11.10.18 and does require a database patch.  Use the database and reports wizard to perform this operation.   ...
0 2110
10/18/2011 10:49 PM
0 Replies and 2258 Views HelpMaster v11.0.2 maintenance release now available  2258  0 Started by  Dennis Odri A maintenance release of HelpMaster v11.0 is now available. This release fixes a number of issues that have been reported since the initial 11.0 release.&160; The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release number is 11.0.2 and does require a database patch.&160; Use the database and reports wizard to perform this operatio...
0 2258
09/01/2011 6:15 PM
0 Replies and 2183 Views HelpMaster v11.0.1 maintenance release now available  2183  0 Started by  Rod Weir A maintenance release of HelpMaster v11.0 is now available. This release fixes a number of issues that have been reported since the initial 11.0 release.&160; The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release number is 11.0.1 and does require a database patch.&160; Use the database and reports wizard to perform this operation. Not already using v11&160; Upgrade today ...
0 2183
07/20/2011 1:17 AM
0 Replies and 3271 Views HelpMaster v11 is now available! Major new release  3271  0 Started by  Rod Weir A new major release of HelpMaster v11 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.&160; For a list of the major new features, see http://www.helpmasterpro.com/Products/What-is-new-for-HelpMaster-v11.aspx &160; Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v11 at no charge.&160; If your annual maintenance subscript...
0 3271
07/06/2011 11:54 PM
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Email tags not working. by David C in Email Manager with 1 replies Hi, I recently got the email service working and was poking around other areas (new to the software) and for some reason email template tags are not ...

Knowledge Base improvements by Rod Weir in Wishlist with 0 replies We've recently received some requests to improve the knowledge base feature in HelpMaster via our support channel.  I'm re-posting some of the id...

Triggered Events on Assets by Josh B in Priority Manager and Triggered Events with 3 replies I want to set up some automation for Assets but I need some help.  Rather than sending a support email through, I thought I'd share the developme...

Automatically unsuspending jobs by Josh B in Priority Manager and Triggered Events with 2 replies Today I implemented some Priority Manager profiles to automate the unsuspending of jobs once a target date is reached.  Thought I'd share... ...

Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting with 0 replies Microsoft PowerBI is a powerful dashboard tool that allows you to quickly create dashboards based on your helpdesk / service-desk data.  With an...

Template catalogs by Rod Weir in HelpMaster development with 0 replies Another great new feature of v17 is "Template Catalogs".  Template catalogs are groupings of Job Templates and Knowledge Base articles.  E...

Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development with 5 replies The next version of HelpMaster has a radically improved workflow system with lots of new workflow objects.  One of the most powerful and useful i...

Clients can now link to multiple sites by Rod Weir in HelpMaster development with 0 replies Another handy feature of HelpMaster v17 is the ability to link clients to multiple sites.  Previously clients could only be linked to 1 site only...

Control Sets - think custom fields, but much, much better... by Rod Weir in HelpMaster development with 0 replies One of the major new features of the next version of HelpMaster is the control sets. Think of control sets like mini-forms that you can design, and t...

Workflow improvements by Rod Weir in HelpMaster development with 0 replies The workflow feature of HelpMaster is a very powerful tool to design, build and execute business processes.  It has proven to be a popular part o...

Latest posts including replies

RE: Triggered Events on Assets by Josh B in Priority Manager and Triggered Events So there were several unexpected challenges here. It took a long time to get database permissions enabled for sp_send_dbmail. Then there were some b...

RE: Spotlight on workflow object - Log new job by Josh B in HelpMaster development This looks really great. Can't wait!...

RE: Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development Hi Josh, Thanks again for the feedback and ideas. The new workflow designing has some of these things already.  Keyboard support has been i...

RE: Spotlight on workflow object - Log new job by Josh B in HelpMaster development Couple more ideas for workflows. First, I want to point out that the pattern I have adopted is to have an message box present instructions then an act...

RE: Email tags not working. by Rod Weir in Email Manager Hi David, Thanks for the information. Can you tell us what version of HelpMaster you're using, as well as what module is sending the email (Deskto...

Email tags not working. by David C in Email Manager Hi, I recently got the email service working and was poking around other areas (new to the software) and for some reason email template tags are not ...

RE: Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development Hi Josh, Thanks for you post – some good ideas and feedback here as usual. Your idea of having a pre-job workflow is something we’ve alr...

RE: Spotlight on workflow object - Log new job by Josh B in HelpMaster development Over the past couple of days I have been looking at workflows in v16.10.17.4 (without the changes mentioned above). We are attempting to map one of o...

RE: How to improve SQL Server performance and thus HelpMaster's too. by Josh B in HelpMaster SQL Server database Thanks for the tip about business time. Makes total sense. Can you elaborate on anything we can do in terms of database maintenance, indexing or o...

RE: How to improve SQL Server performance and thus HelpMaster's too. by Rod Weir in HelpMaster SQL Server database You're right - the Field Chooser plays a big part in the speed of HelpMaster. The more fields = the bigger the database query = the bigger the ne...