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1 Replies and 5771 Views Internet Explorer Settings for AD Web Module Login    5771  1 Started by  Dennis Odri To get an auto AD login as a Client or Staff user via the HelpMaster Pro Web Module, the IIS server needs to be added to the Trusted Sites zone and needs to be modified to allow the current AD user login to be passed through to the Web Module as follows; 1. Open IE's Internet options from the 'Tools' menu and click on the 'Security' tab, 2. Click on the 'Trusted Sites' zone and then the 'Sites' button, 3. Add your HelpMaster server name e.g. 'webserver' and/or FQDN e.g. 'webserver.domain.com....
1 5771
by  Suman DasJump to last post
10/28/2008 6:54 PM
4 Replies and 3107 Views Validation message : This Member ID already exists. Please enter another Member ID.  3107  4 Started by  Anne Savoie I turned on the Active Directory integration feature and all users validated fine except three.  In error I had the feature to delete users if not found in Active Directory so they got deleted  I recreated the 3 users and they can now log in but they get the following message in the Active Directory Event log in HelpMaster v.15.8.5. Description: Validation failed while updating a Member. Member Name = Anne Savoie (asavoie) , WindowsUPN = asavoieCWCENTRAL.internal, distinguishedName=...
4 3107
by  Anne SavoieJump to last post
04/21/2016 10:42 PM
0 Replies and 1388 Views Import client pictures/photos from Active Directory  1388  0 Started by  Rod Weir Quick Active Directory tip. Use the Field-mappings section of your Active Directory profiles to import/synchronize the client picture from Active Directory.  The picture will be displayed in the client screen, as well as any Action Log entries for that client/staff. Use the 'User' menu > 'Preferences' to select the Action Log display settings.
0 1388
09/14/2015 10:13 AM
8 Replies and 3858 Views Is it possible to add a new mapping  3858  8 Started by  Scott McKenzie As the title suggests, I'd like to add a new mapping between HMP and AD.&160; It looks like the mappings are hard coded in the app but if someone knows a way to add a new one I'd like to know how to do it. &160; Edit: We're running version 9.0.4.434.
8 3858
by  Rod WeirJump to last post
09/14/2015 9:54 AM
0 Replies and 2776 Views How to test Active Directory login on the HelpMaster Desktop  2776  0 Started by  Dennis Odri While evaluating HelpMaster many of you want to try or test the Active Directory login functionality of the HelpMaster Desktop using the Sample database. Please follow the instructions contained in our new Knowledge Base article outlining how to configure the Sample database to test an Active Directory login.
0 2776
07/24/2012 12:05 AM
3 Replies and 3327 Views How can the Active Directory module be improved?  3327  3 Started by  Rod Weir Hello HelpMasters! We are looking to improve the functionality of the Active Directory module.&160;&160; What ideas do you have&160; What do you wish it did Here's a few ideas that we are currently receiving via tech support / sales enquiries etc. Ability to revoke client web licences based on Active/Inactive status in AD Ability to disable / remove / delete a HelpMaster client if their corresponding AD user account is moved to another OU Ability to map site / company inf...
3 3327
by  Rod WeirJump to last post
05/28/2012 8:00 PM
3 Replies and 2966 Views Am i missing something  2966  3 Started by  Chandrasekar Vasudevan &160;Hi Administrators, &160; &160; &160; &160; &160; &160; &160; &160; &160; I installed hmp v 11.0 in my local machine and hosted the helpmaster web interface also successfully. Now i want to use the active directory features in the helpmaster. I started the helpmaster Active Directory manager . In Open menu. I clicked HM active direcotry services setup. Followed the help file and tried to start the service in the Windows service view. When i tried that ... I got this error in the e...
3 2966
by  Dennis OdriJump to last post
01/23/2012 4:35 PM
1 Replies and 3916 Views Timeout Error  3916  1 Started by  Nanang Bagus trisna Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:'Tab...
1 3916
by  Nanang Bagus trisnaJump to last post
02/02/2010 7:53 PM
2 Replies and 3580 Views Send As Permissions  3580  2 Started by  Daniel Hughes Last Friday we upgraded our HelpMaster to version 9.1.2. Upgrade went pretty smoothly. After a little bit of monkeying around, we noted that several users now have full Send As permissions in Exchange 2007 while not explicitly defined. We have since found out that it is only users in a HelpMaster Pro Users security group in AD. This group does not have any special permissions. This was not that case early last week. Is there something new in version 9.1.2 that would be changing these permissio...
2 3580
by  Daniel HughesJump to last post
11/08/2009 9:12 PM
0 Replies and 2704 Views Matching Active Directory users to HelpMaster Pro clients  2704  0 Started by  Rod Weir A while ago we received this request from a client regarding the v8 Active Directory module Hi guys, I have noticed that with the Active Directory Integration module, you cannot associate existing accounts unless there is something in AD for all the three criteria fields: Last name First name Work email Our current Active Directory account setup can satisfy the First Name and Work email requirements however we don’t use last names for many of our usernames in active directory. ...
0 2704
12/09/2008 3:46 PM
0 Replies and 2458 Views What's new for the Active Directory module in version 9?  2458  0 Started by  Rod Weir Hi everyone, We're putting together the documentation for the upcoming v9 release and I thought I would share a page from the help manual from the 'What's new for AD' Here it is... Rod &160; What's new for the v9 Active Directory module The version 9 Active Directory module is almost a complete re-write of the version 8 code.&160; Here's some of the improvements. 1. A new look, wizard style profile manager Now it is much easier to create and configure Active Directory profile...
0 2458
11/19/2008 9:04 PM
4 Replies and 5499 Views Active Directory module now available!  5499  4 Started by  Renee Weir The HelpMaster Pro Active Directory module is now available with V8. This is a feature that many of you have requested for some time. The HelpMaster Pro Module offers you complete, intelligent and flexible control of the integration process. The AD integration module is available after 1st of July 2008 as an additional module to HelpMaster Pro v8, which you can download now from this site. Contact our sales office for pricing. We look forward to hearing your feedback on it...
4 5499
by  Suman DasJump to last post
11/16/2008 5:29 PM
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Email tags not working. by David C in Email Manager with 1 replies Hi, I recently got the email service working and was poking around other areas (new to the software) and for some reason email template tags are not ...

Knowledge Base improvements by Rod Weir in Wishlist with 0 replies We've recently received some requests to improve the knowledge base feature in HelpMaster via our support channel.  I'm re-posting some of the id...

Triggered Events on Assets by Josh B in Priority Manager and Triggered Events with 3 replies I want to set up some automation for Assets but I need some help.  Rather than sending a support email through, I thought I'd share the developme...

Automatically unsuspending jobs by Josh B in Priority Manager and Triggered Events with 2 replies Today I implemented some Priority Manager profiles to automate the unsuspending of jobs once a target date is reached.  Thought I'd share... ...

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Template catalogs by Rod Weir in HelpMaster development with 0 replies Another great new feature of v17 is "Template Catalogs".  Template catalogs are groupings of Job Templates and Knowledge Base articles.  E...

Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development with 5 replies The next version of HelpMaster has a radically improved workflow system with lots of new workflow objects.  One of the most powerful and useful i...

Clients can now link to multiple sites by Rod Weir in HelpMaster development with 0 replies Another handy feature of HelpMaster v17 is the ability to link clients to multiple sites.  Previously clients could only be linked to 1 site only...

Control Sets - think custom fields, but much, much better... by Rod Weir in HelpMaster development with 0 replies One of the major new features of the next version of HelpMaster is the control sets. Think of control sets like mini-forms that you can design, and t...

Workflow improvements by Rod Weir in HelpMaster development with 0 replies The workflow feature of HelpMaster is a very powerful tool to design, build and execute business processes.  It has proven to be a popular part o...

Latest posts including replies

RE: Triggered Events on Assets by Josh B in Priority Manager and Triggered Events So there were several unexpected challenges here. It took a long time to get database permissions enabled for sp_send_dbmail. Then there were some b...

RE: Spotlight on workflow object - Log new job by Josh B in HelpMaster development This looks really great. Can't wait!...

RE: Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development Hi Josh, Thanks again for the feedback and ideas. The new workflow designing has some of these things already.  Keyboard support has been i...

RE: Spotlight on workflow object - Log new job by Josh B in HelpMaster development Couple more ideas for workflows. First, I want to point out that the pattern I have adopted is to have an message box present instructions then an act...

RE: Email tags not working. by Rod Weir in Email Manager Hi David, Thanks for the information. Can you tell us what version of HelpMaster you're using, as well as what module is sending the email (Deskto...

Email tags not working. by David C in Email Manager Hi, I recently got the email service working and was poking around other areas (new to the software) and for some reason email template tags are not ...

RE: Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development Hi Josh, Thanks for you post – some good ideas and feedback here as usual. Your idea of having a pre-job workflow is something we’ve alr...

RE: Spotlight on workflow object - Log new job by Josh B in HelpMaster development Over the past couple of days I have been looking at workflows in v16.10.17.4 (without the changes mentioned above). We are attempting to map one of o...

RE: How to improve SQL Server performance and thus HelpMaster's too. by Josh B in HelpMaster SQL Server database Thanks for the tip about business time. Makes total sense. Can you elaborate on anything we can do in terms of database maintenance, indexing or o...

RE: How to improve SQL Server performance and thus HelpMaster's too. by Rod Weir in HelpMaster SQL Server database You're right - the Field Chooser plays a big part in the speed of HelpMaster. The more fields = the bigger the database query = the bigger the ne...