HelpMaster is the solution for smart, agile organizations looking to implement best-practice service management.
If lightweight web systems don't have what you need, and expensive enterprise solutions cost more than they are worth and offer features you'll never use (or just too hard to configure), then HelpMaster might be just what you're looking for.
HelpMaster is an on-premise helpdesk and ITSM toolset that delivers both desktop and web functionality and at reasonable price.
For over 20 years, organizations around the world have used HelpMaster
to deliver outstanding service to their clients, staff and buinsess
partners. HelpMaster allows you to configure best-practice
service management processes such as incident management, problem
management, change management, knowledge management and more.
Give your staff, clients and business partners access to your
service desk with a slick, modern web portal that will allow them
to request services and support as well as gaining access to your
corporate knowledge base, news and information and more.
Streamline your business processes by building flexible and powerful
workflow templates using an intuitive drag 'n drop interface.
Simply choose the workflow object you need, set some properties
and connect it to other objects in the process. Simple to
build and use. Powerful and flexible by design.
Continuous Service Improvement starts with getting the facts.
HelpMaster gives you reports, statistics, real-time dashboards and all
the data you need to make informed decisions.
HelpMaster has the flexibility we needed in order to customize it for our business, and could be deployed as a web-app for end-users with an easy and intuitive interface..
IT Manager - Patelco Credit Union