Keep your customers and staff informed at every stage of the job lifecycle with customized, HTML email.
HelpMaster features a powerful template-based email notification system that will automatically send email to your customers whenever their job is created or updated. Staff can compose their own email, or choose from a wide range of pre-made email templates.
Send and email to both staff and client(s) when a new incident is logged
Awesome customer support means that your outgoing emails have some polish on them!
Design your out-going email responses to both staff and clients to have rich and meaningful content. HelpMaster allows you to embed email "tags" into the subject and body of each email. When the email is sent, these tags are replaced with contextual information relating to the job, client, asset, site or other information. This means that you can create emails that not only deliver rich contextual information, but also respond to those emails via automation and email-based commands from remote workers.
Not only does HelpMaster provide a powerful HTML template system to send email from your helpdesk system, but it also provides a comprehensive system to manage the way email is received, processed and responded to. The HelpMaster Email Manager is an integrated module that allows you to build comprehensive email management rules to achieve the following:
Read further information about the HelpMaster Email Manager
HelpMaster supports a wide range of email systems such as Microsoft Exchange and Outlook, Lotus Notes, Groupwise, GMail, Hotmail + many more. In addition to native connections, IMAP and SMTP connections are also supported.
Read our blog post on how you can improve the content, quality and effectiveness of your service desk emails. Includes links to download examples you can use today! No sign-up, no charge, no worries!
When an SLA is breached, let the agent that is assigned the ticket know about it!