Code free ITSM workflow configuration

Configure business workflow and process

Build workflow for Service Requests, Incident, Problem, Change, Approvals and more

Just drag and drop workflow objects and set properties

No developers required

Drag 'n drop workflow configuration

HelpMaster features a flexible and powerful workflow designer that allows you to map existing business process as a series of workflow steps.  This is achieved by an intuitive drag 'n drop interface where you simply drag the corresponding workflow object onto the designer canvas, set the relevant properties, and then connect it to the next step! 

No coding, no developer required - it's simply configuring objects.


Workflow for software devops

Why workflow?

Workflow provides a dedicated structure behind each job that gives your team the tools to progress along the natural life-cycle of a given task in an orderly, well-documented manner.  It cuts down on bureaucracy that slows everything down by already describing the steps and providing the data that is required for a business process.

Decisions can be made faster, by the right people, and with the correct information they need to know.  Important changes can be correctly documented, approved and implemented (see Change Management), and decisions can be made either automatically based on data, or by staff that are presented with the relevant options.

Optimise, automate and orchestrate

Building and configuring workflow that maps to real-world processes will help a business to mature and refine its internal practices and efficiency.  Over time, this improvement in both business practices and workflow will translate into better delivery of services, increased consistency and time-savings for both staff and customers of the business.

Powerful workflow, without the dev

Almost any structured, defined business process can be modeled and configured within HelpMaster using the workflow designer. 

Standard Processes

  • Incident Management
  • Problem Management
  • Change Management
  • Approvals
  • Request fulfillment
  • Human resources (new starter, terminations)
  • Product renewals
  • Sales pipeline management

Advanced Workflows

  • Multi-stage approvals and changes requests
  • Parent/child job logging and linking
  • Software development and DEVOPs workflow
  • Server and infrastructure configuration
  • Asset loans
  • Support case transitioning to software issue
  • IT Systems administration via scripting
  • Active Directory integration and lookup

 

The HelpMaster workflow designer is an intuitive, drag 'n drop interface that allows you to configure various workflow objects that link together to form your process.  Simply drag a workflow component from the list of available objects, position it on the designer "canvas", set some properties and link it to the next object.

Build your processes from the following workflow objects:

  • Message boxes
  • Input boxes
  • User-based decision prompts
  • Data-based decision points
  • Update an existing job
  • Milestones
  • Data validation
  • Custom data capture
  • SQL Scripting for database updates
  • Create a new Request for Change
  • Powershell scripting for system adminstration
  • Set a variable / value
  • Query a variable / value
  • Send an email
  • Log a new job
ITSM workflow designer

Take the workflow challenge!

Tell us what one of your processes is and we will build it, and demonstrate it to you