Finance, insurance and banking organizations operate in an industry where compliance, process and delivering effective customer support is not only expected, but also legislated. This puts them in an ideal sector where they can realize the benefits of ITSM and helpdesk software.
The best-practice support operations that have traditionally been the utilized in information technology, are now being considered and implemented by other departments and work-groups within larger organizations. Enterprise service management is now having a positive effect in areas such as human resources, facilities management, complaints and feedback management, legal and policy as well as general day-to-day business operations.
HelpMaster delivers functionality in all each of these areas, which is why it is being used in many financial institutions across the globe.