Regional and Local Councils have a lot of work to log, track and manage.
In addition to the internal staff that work at the council, there is also the many citizens of the municipality that rely on the council for services. Any one of these interactions plays well into the capabilities of HelpMaster as an enterprise service management tool. By configuring processes and a web-based request portal, a council can offer the following services and requests via an intuitive and modern web portal:
- Complaints Management
- Request Fulfillment
- Incident Tracking
- Suburban Issues and Incidents
- Internal IT management
- Human Resources
Build a Request Catalog
A web-based request catalog allows your staff, clients, vendors, or anyone else the ability to submit requests for services, products or information. Each web request can trigger a series of workflow steps and processes that will occur "behind the scenes", and allow your operational staff all of the tools and information that they require to provide timely and effective support.