Local councils

Local Councils have a lot of work to log, track and manage.

In addition to the internal staff that work at the council, there is also the many citizens of the municipality that rely on the council for services.  Any one of these interactions plays well into the capabilities of HelpMaster as an enterprise service management tool.  By configuring processes and a web-based request portal, a council can offer the following services and requests via an intuitive and modern web portal:

  • Complaints Management
  • Request Fulfillment
  • Incident Tracking
  • Suburban Issues and Incidents
  • Internal IT management
  • Human Resources

Build a Request Catalog

A web-based request catalog allows your staff, clients, vendors, or anyone else the ability to submit requests for services, products or information.  Each web request can trigger a series of workflow steps and processes that will occur "behind the scenes", and allow your operational staff all of the tools and information that they require to provide timely and effective support.

 web service request portal

IT Helpdesk and Service Desk

Helpdesk, service desk, ITSM best practice for incident, problem, knowledge and change management.

Feedback and Complaints

Capture, classify and respond to feedback, complaints and other input from your staff, clients and partners

Facilities Management

Schools, Offices, Hospitals, Strata and real-estate, Parks and gardens, Factories, and general building maintenance

Accident and Incident reporting

Provide a web portal for reporting accidents, incidents and near-misses. Build workflow to ensure your processes are being followed correctly

Human Resources

Configure process and workflow for new starters, terminations, salary information, leave requests, allowance requests and more

Customer Relationship Management (CRM)

Get to know your customers. Capture information, send email, track with workflow and sales processes

Software bug tracking

Log, track and manage software bugs. Build workflow to classify, triage, document and assign to the devs, testing and release personnel

Business Workflow and Process Automation

Configure powerful workflow and processes using an intuitive workflow designer. Drag 'n drop. No coding required

Issue and Job Tracking

Log and track anything! Great for general business "to do" lists, project management, queue management and staff workload balancing