Business Solutions

HelpMaster can be used in a wide range of business units for different types of processes and workflows.  Job flow and processes can cross-over business boundaries as tickets, work-orders and change requests are assigned from team to team.

Streamline business processes and practices with workflow, smart automation and on-point communication triggers.  Build custom forms to capture the information you need, and then configure your workflow so that the correct process is followed at the right time.  This saves time and money and drives operational efficiency.

IT Helpdesk and Service Desk

Helpdesk, service desk, ITSM best practice for incident, problem, knowledge and change management.

Feedback and Complaints

Capture, classify and respond to feedback, complaints and other input from your staff, clients and partners

Facilities Management

Schools, Offices, Hospitals, Strata and real-estate, Parks and gardens, Factories, and general building maintenance

Accident and Incident reporting

Provide a web portal for reporting accidents, incidents and near-misses. Build workflow to ensure your processes are being followed correctly

Human Resources

Configure process and workflow for new starters, terminations, salary information, leave requests, allowance requests and more

Customer Relationship Management (CRM)

Get to know your customers. Capture information, send email, track with workflow and sales processes

Software bug tracking

Log, track and manage software bugs. Build workflow to classify, triage, document and assign to the devs, testing and release personnel

Business Workflow and Process Automation

Configure powerful workflow and processes using an intuitive workflow designer. Drag 'n drop. No coding required

Issue and Job Tracking

Log and track anything! Great for general business "to do" lists, project management, queue management and staff workload balancing

Download the brochure pack

Read how HelpMaster can transform your service desk