Communicate, collaborate and share in the HelpMaster on-line community

Get involved in the on-line discussions and resources around HelpMaster.  Share information about your experiences with the software, or working at a helpdesk, or your time in the ITSM industry.

helpdesk best practice discussion forum

HelpMaster discussion board

Tap into the world-wide HelpMaster user community. Read and post messages regarding products in the HelpMaster suite. A great resource for product support, sharing information, files and ideas with other HelpMaster users.


ITSM and Customer Service Blog    


Read the latest blogs from the HelpMaster team.  We blog about life in the helpdesk, tips and tricks with HelpMaster, ITSM topics and general industry news and events.

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ITSM and Helpdesk Reports    

Report swap shop

Need helpdesk reports?  The reports swap shop is a place to discuss reporting, and swap custom reports built for HelpMaster.

Go to reports swap shop


Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster with 0 replies As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

Maintenance release of HelpMaster, v17.20.14 is now available by Rod Weir in Announcements with 0 replies A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features. &...

Video settings on 4K monitors and/or high DPI settings by Rod Weir in Bugs!!! with 0 replies We've recently been getting bug reports of not being able to select items from drop-down boxes on the job screen (and others) when using high-res ...

Faster entity search screens coming by Rod Weir in Using HelpMaster with 0 replies Next release of HelpMaster will feature faster entity search screens (clients, sites, assets, all templates etc).  We've re-factored a lot of...