HelpMaster Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


2008 Helpdesk PACRIM conference recap
The 2008 PACRIM conference is over for another year. Here's my take on it.

Day1 - The 2008 PACRIM Helpdesk convention
Today was the opening day of the 2008 PACRIM helpdesk conference held in QLD, Australia.