HelpMaster Service Management Software Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


CeBIT review 2018 - PRD Software exhibits HelpMaster helpdesk software
CeBIT review 2018 - PRD Software exhibits HelpMaster helpdesk software

Building a web request portal for client self-service. Part 1
A web client self-service portal is not longer just for the IT help-desk or purely in the realm of ITSM. A business portal can be used to log and track requests for IT, HR, Facilities Management, Legal, Policy and more. Learn the basic objects that HelpMaster uses to build a flexible and power web request portal.

Practical ways to improve the quality of your service-desk email communication
Practical ways to improve the quality of your service-desk email communication

7 Internet-enabled things that HelpMaster does that you may not have known about
HelpMaster has a lot of functionality. Most of it is immediately visible and obvious, however some features are a little more subtle, particularly some of the internet related ones.

Build a help-desk reporting dashboard using Excel
In this second part of the report creation series we have a look at using Microsoft Excel as the reporting tool to build pivot-table helpdesk dashboards.  For the first part in this reporting series, see http://www.helpmasterpro.com/community/blogs/entryid/49/creating-custom-reports-in-helpmaster-pro-part-1.aspx

CeBIT Sydney May 2015
Last week, PRD Software and HelpMaster once again exhibited at the annual IT tradeshow, ceBIT. (www.cebit.com.au).

Regression Testing an ITSM tool
Avoid the pitfalls and heart-ache of a botched ITSM software upgrade by utilizing some basic principles of regression testing the latest release of your helpdesk software. What is regression testing?

ITSMF Australian LeadIT conference - Canberra - recap
PRD Software and HelpMaster recently exhibited at the annual ITSMFA service management conference in our home town of Canberra.  Here's the recap.

Helpdesk and service desk experiences at CeBIT 2013 - Darling Harbour, Sydney
Read about the 2013 CeBIT show experience through the eyes of the PRD Software HelpMaster team.  

2012 Year in review for PRD Software and HelpMaster help desk software
2012 was another successful year for PRD Software and HelpMaster.