Discuss Helpdesk
Toggle Group Display
Forums
Topics
Replies
Last Post
19 Topics and 31 Replies General service management 19 31  General service management
RE: Change in a custum Fi...
by  Rod Weir
01/09/2013 8:47 PM
19 31
RE: Change in a custum Fi...
by  Rod Weir
01/09/2013 8:47 PM
2 Topics and 1 Replies Service level agreements 2 1  Discussion board about setting and achieving agreed service levels
2 1
Discuss HelpMaster
Toggle Group Display
Forums
Topics
Replies
Last Post
55 Topics and 3 Replies Announcements 55 3  HelpMaster announcements. Subscribe to this forum to be automatically informed when an annoucement is made.
HelpMaster website update
by  Rod Weir
08/03/2017 5:28 PM
55 3
HelpMaster website update
by  Rod Weir
08/03/2017 5:28 PM
69 Topics and 145 Replies Using HelpMaster 69 145  Discussion for day-to-day use of HelpMaster. Talk about features, useful templates, configurations, tips and tricks or anything else that makes HelpMaster
RE: Configuration Managem...
by  Rod Weir
11/20/2017 8:55 AM
69 145
RE: Configuration Managem...
by  Rod Weir
11/20/2017 8:55 AM
11 Topics and 21 Replies   Web interface, client self-service and remote access 11 21  Discussion board for any issues regarding the HelpMaster Web Interface
RE: Date format
by  Scott Ward
06/05/2013 7:05 PM
11 21
RE: Date format
by  Scott Ward
06/05/2013 7:05 PM
32 Topics and 87 Replies   Email Manager 32 87  Email response management changes the way you do business. The Email Manager has many options - discuss them here.
RE: Email tags not workin...
by  Rod Weir
12/23/2016 2:40 PM
32 87
RE: Email tags not workin...
by  Rod Weir
12/23/2016 2:40 PM
10 Topics and 11 Replies   Priority Manager and Triggered Events 10 11  Share your escalations, SLAs, workflows and other automations you've made with the Priority Manager and/or the Triggered Events
RE: Triggered Events on A...
by  Josh B
11/04/2016 2:59 PM
10 11
RE: Triggered Events on A...
by  Josh B
11/04/2016 2:59 PM
12 Topics and 26 Replies   Active Directory 12 26  Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
12 26
26 Topics and 16 Replies Installation, configuration and upgrading 26 16  Discussion board for installation, configuration and upgrading HelpMaster
26 16
15 Topics and 12 Replies HelpMaster SQL Server database 15 12  Discuss the HelpMaster SQL Server database.
RE: How to improve SQL Se...
by  Josh B
11/23/2016 3:53 PM
15 12
RE: How to improve SQL Se...
by  Josh B
11/23/2016 3:53 PM
21 Topics and 22 Replies Reports and reporting 21 22  Discussion board for issues relating to HelpMaster Reports. Custom reports, reporting strategies and how to extract data
Use PowerBI for HelpMaste...
by  Rod Weir
09/23/2016 3:03 PM
21 22
Use PowerBI for HelpMaste...
by  Rod Weir
09/23/2016 3:03 PM
89 Topics and 236 Replies Wishlist 89 236  Discussion for new features, ideas, and improvements for HelpMaster. Tell us what you want!
Knowledge Base improvemen...
by  Rod Weir
11/23/2016 10:23 AM
89 236
Knowledge Base improvemen...
by  Rod Weir
11/23/2016 10:23 AM
5 Topics and 7 Replies API and custom add-in development 5 7  Need to build an extension to HelpMaster? Discussion about the HelpMaster API
RE: Entity Custom Fields
by  Scott Ward
08/16/2011 12:22 AM
5 7
RE: Entity Custom Fields
by  Scott Ward
08/16/2011 12:22 AM
29 Topics and 57 Replies Bugs!!! 29 57  If you've found a bug in HelpMaster, post it here. Please include as much information as possible, including what you were doing and what HelpMaster did. The development team want to hear from you!
29 57
8 Topics and 4 Replies HelpMaster development 8 4  News from the HelpMaster development team about the next version and more. Help us build the product you want
RE: Spotlight on workflow...
by  Rod Weir
01/23/2017 12:41 PM
8 4
RE: Spotlight on workflow...
by  Rod Weir
01/23/2017 12:41 PM
General discussion
Toggle Group Display
Forums
Topics
Replies
Last Post
17 Topics and 21 Replies Anything goes 17 21  Discussion about anything!
HelpMaster job in Sydney
by  Rod Weir
02/21/2011 4:09 PM
17 21
HelpMaster job in Sydney
by  Rod Weir
02/21/2011 4:09 PM
Configuration Management by Guy in Using HelpMaster with 1 replies I looking people using Helpmaster for Configuration Management (CM) down to the Configuration Item (CI) level. How have you have built your CM tr...

HelpMaster website update by Rod Weir in Announcements with 0 replies In preparation of the v17 release, the HelpMaster website has had a make-over. The new-look site provide additional information about the capabilit...

Email tags not working. by David C in Email Manager with 1 replies Hi, I recently got the email service working and was poking around other areas (new to the software) and for some reason email template tags are not ...

Knowledge Base improvements by Rod Weir in Wishlist with 0 replies We've recently received some requests to improve the knowledge base feature in HelpMaster via our support channel.  I'm re-posting some of the id...

Triggered Events on Assets by Josh B in Priority Manager and Triggered Events with 2 replies I want to set up some automation for Assets but I need some help.  Rather than sending a support email through, I thought I'd share the developme...

Automatically unsuspending jobs by Josh B in Priority Manager and Triggered Events with 2 replies Today I implemented some Priority Manager profiles to automate the unsuspending of jobs once a target date is reached.  Thought I'd share... ...

Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting with 0 replies Microsoft PowerBI is a powerful dashboard tool that allows you to quickly create dashboards based on your helpdesk / service-desk data.  With an...

Template catalogs by Rod Weir in HelpMaster development with 0 replies Another great new feature of v17 is "Template Catalogs".  Template catalogs are groupings of Job Templates and Knowledge Base articles.  E...

Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development with 4 replies The next version of HelpMaster has a radically improved workflow system with lots of new workflow objects.  One of the most powerful and useful i...

Clients can now link to multiple sites by Rod Weir in HelpMaster development with 0 replies Another handy feature of HelpMaster v17 is the ability to link clients to multiple sites.  Previously clients could only be linked to 1 site only...

RE: Configuration Management by Rod Weir in Using HelpMaster Hi Guy, Once assets are in the system, they are generally linked to other entities (Clients, Sites, Knowledge Base articles, and even themselves).&...

Configuration Management by Guy in Using HelpMaster I looking people using Helpmaster for Configuration Management (CM) down to the Configuration Item (CI) level. How have you have built your CM tr...

HelpMaster website update by Rod Weir in Announcements In preparation of the v17 release, the HelpMaster website has had a make-over. The new-look site provide additional information about the capabilit...

RE: Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development Hi Josh, Thanks again for the feedback and ideas. The new workflow designing has some of these things already.  Keyboard support has been i...

RE: Spotlight on workflow object - Log new job by Josh B in HelpMaster development Couple more ideas for workflows. First, I want to point out that the pattern I have adopted is to have an message box present instructions then an act...

RE: Email tags not working. by Rod Weir in Email Manager Hi David, Thanks for the information. Can you tell us what version of HelpMaster you're using, as well as what module is sending the email (Deskto...

Email tags not working. by David C in Email Manager Hi, I recently got the email service working and was poking around other areas (new to the software) and for some reason email template tags are not ...

RE: Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development Hi Josh, Thanks for you post – some good ideas and feedback here as usual. Your idea of having a pre-job workflow is something we’ve alr...

RE: Spotlight on workflow object - Log new job by Josh B in HelpMaster development Over the past couple of days I have been looking at workflows in v16.10.17.4 (without the changes mentioned above). We are attempting to map one of o...

RE: How to improve SQL Server performance and thus HelpMaster's too. by Josh B in HelpMaster SQL Server database Thanks for the tip about business time. Makes total sense. Can you elaborate on anything we can do in terms of database maintenance, indexing or o...