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0 Replies and 2401 Views Information regarding the HelpMaster API (START HERE)    2401  0 Started by  Rod Weir Information regarding the HelpMaster API The HelpMaster API is a programming interface, written in Microsoft Visual Basic.NET and is implemented as a .dll file.  The API contains a rich object model that exposes properties and methods that will allow you to perform the following operations. Log new jobs Update existing jobs Create new actions Currently the API has been designed to write data into the HelpMaster database, not read from it.  This means that that the API is usefu...
0 2401
09/23/2009 11:02 PM
4 Replies and 4345 Views Entity Custom Fields  4345  4 Started by  Drew Goodwin Hi, In our HelpMaster installation Sites have a number of custom fields defined. When I load a Site through the API and I access the Site.CustomFields collection I see none of them. If I try to set one of the custom fields using SetTextBoxValue(PKID of the custom field definition, custom field value), then I get an exception - which is understandable as I would imagine SetTextBoxValue() updates the in-memory value of an item in Site.CustomFields. Is there something else I need to do to have cu...
4 4345
by  Scott WardJump to last post
08/16/2011 12:22 AM
3 Replies and 2767 Views V10 - Changes to schema  2767  3 Started by  Ben Harrison Hi I'm going through the process of modifying the code I had written to show users jobs and to let them create new ones. Based upon my initial findings, 1) the schema has changed in version 10 and 2) some of the methods have changed prototypes. Where do we get the latest help file and/or sample code from As an example, the following line of code now causes an error newJob.Attachments.Add(attachment.File, attachment.FileName, attachment.FileName, settings.AttachmentTypeID); Error&160;2&...
3 2767
by  Scott WardJump to last post
10/05/2010 10:17 PM
0 Replies and 2115 Views Roadmap update - Create new clients  2115  0 Started by  Rod Weir Hi everyone, Just a quick note to let you know that we're currently working on including the ability to create and edit clients for the next release of the API.&160; Included will be a few lookup functions to determine simple information about the clients. If you have any ideas about this part of the API, please let us know now. Best regards, Rod
0 2115
11/18/2009 3:11 PM
0 Replies and 1928 Views Emailing, Email Templates and Action templates with email templates  1928  0 Started by  Rod Weir As of v9.1, the API does not have any emailing capabilities. This means that when you use an Action template (either directly, or via a Job Template that contains an Action Template), any Email Templates associated will not be applied, and no email will be sent.&160; Email functionality may be somthing that will be included in future releases of the API A work-around is to use the Priority Manager to send email and apply action templates (which also send email if Email Templates are linked t...
0 1928
10/22/2009 11:40 PM
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November 2018 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...

Quick Re-assign from an "Unassigned" skillgroup queue by Rod Weir in Using HelpMaster with 0 replies The upcoming November release of HelpMaster contains a small, but very handy new feature. When a job is assigned to the "Unassigned" queu...

Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access with 0 replies For the up-coming November release of HelpMaster, we've updated the Job Templates so that they can be configured as "Web Forms".  ...

Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster with 0 replies As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

November 2018 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...

Quick Re-assign from an "Unassigned" skillgroup queue by Rod Weir in Using HelpMaster The upcoming November release of HelpMaster contains a small, but very handy new feature. When a job is assigned to the "Unassigned" queu...

Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access For the up-coming November release of HelpMaster, we've updated the Job Templates so that they can be configured as "Web Forms".  ...

Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

Maintenance release of HelpMaster, v17.20.14 is now available by Rod Weir in Announcements A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features. &...

Video settings on 4K monitors and/or high DPI settings by Rod Weir in Bugs!!! We've recently been getting bug reports of not being able to select items from drop-down boxes on the job screen (and others) when using high-res ...

Faster entity search screens coming by Rod Weir in Using HelpMaster Next release of HelpMaster will feature faster entity search screens (clients, sites, assets, all templates etc).  We've re-factored a lot of...

RE: Email Manager and Priority Manager services by Rod Weir in Bugs!!! Hi Josh, Thanks for reporting this and for assisting the dev team off-line to diagnose this issue. We've been working on the code and have foun...

Email Manager and Priority Manager services by Josh B in Bugs!!! Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-c...