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0 Replies and 5027 Views Database changes for v12 - UTC date conversion - VERY IMPORTANT!    5027  0 Started by  Rod Weir Background HelpMaster v12 and above supports multiple timezones when entering, updating or viewing any date/time data.  This is very useful if you use HelpMaster across different timezones. In order to support this functionality, HelpMaster needs to store all date data in the database as UTC (Universal coordinated time).  When the date data is displayed to the end user, it is converted and displayed in local time.  If the timezone for the date is different to the local time, Hel...
0 5027
04/25/2012 10:08 PM
3 Replies and 11689 Views How to improve SQL Server performance and thus HelpMaster's too.  11689  3 Started by  Dennis Odri I recently helped one of our many valued clients with an issue where his HelpMaster services were just stopping periodically due to SQL Server timeouts and Exchange mailbox access timeouts. I discovered that they had only allocated 2GB RAM and a single CPU to their HelpMaster server which is a Virtual Machine which also hosts their HelpMaster database under SQL Server 2012 Express. It seems that SQL Server 2012 requires a minimum of 4GB of RAM on the host. I also recommended that he enables a...
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by  Josh BJump to last post
11/23/2016 3:53 PM
0 Replies and 3361 Views End of life notice for SQL Server 2005  3361  0 Started by  Rod Weir Support for SQL Server 2005 is coming to an end in 2016. https://support.microsoft.com/en-us/lifecyclep1=2855&wa=wsignin1.0  If you're still using SQL Server 2005 for HelpMaster (or any other system), please consider upgrading to a more recent version of SQL Server soon. If you need any help with this please contact PRD Software and we can help you.
0 3361
09/18/2015 12:08 PM
1 Replies and 4825 Views Database and Report Wizard Error  4825  1 Started by  Robert Bean HelpMaster 13.6.4 Database Patch Log File ============================================ Please report any errors to PRD Software at supportprdsoftware.com.au ---------------------------------------- Connection string: Integrated Security=SSPI;Initial Catalog=HelpMaster;Data Source=DMBAPP;Connect Timeout=300; 6/26/2013 6:37:16 PM   Patch started. 6/26/2013 6:37:16 PM   Applying patch version &39;1&39;... 6/26/2013 6:37:16 PM   Updating Database Compatibil...
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by  Rod WeirJump to last post
07/04/2013 9:24 PM
0 Replies and 5377 Views SQL script to capitalize the First and Last name of each client  5377  0 Started by  Rod Weir We recently had a request to ensure that the frist letter of a client&39;s First name and Last name was always captalized.  HelpMaster currently does not have this functionality built-in, but running the following SQL script will update your database to make the first letter of each name a capital letter. This script can be run at any time - even scheduled to run at regular intervals if required. Update tblPerson Set Firstname = Upper(Left(FirstName,1)) Substring(FirstName,2,254),...
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04/22/2013 6:26 PM
2 Replies and 4765 Views Moving the database to a new server  4765  2 Started by  Kate Herd Hi Everyone   We are about to migrate from one SQL server to another.  Is there anything specific we should be careful about with helpmaster Thanks!   Kate
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by  Kate HerdJump to last post
04/04/2012 10:33 PM
0 Replies and 3872 Views How to create secure SQL Server service accounts  3872  0 Started by  Rod Weir HelpMaster uses SQL&160;Server extensively for general access, automation services and reporting. Here's an informative article from MSSQL Tips team about securing SQL&160;Server service accounts. http://www.mssqltips.com/sqlservertip/2503/how-to-create-secure-sql-server-service-accounts/ Some good information here.
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09/28/2011 6:34 PM
0 Replies and 14703 Views Manually re-indexing and updating stats on SQL Express.  14703  0 Started by  Dennis Odri The SQL Server 2008 R2 Express edition that comes with HelpMaster doesn't have the capabitilty to perform maintenance tasks such as automated Database backups, re-indexing, and updating statistics to keep your database lean and performing well. There are however built-in Stored Procedures and functions that can be run manually on a regular basis to perform these tasks. Run each of the following SQL sections in order from SQL&160;Server Management Studio Express, if installed. Alternately you ca...
0 14703
09/05/2011 6:33 PM
0 Replies and 3827 Views Transferring job custom text data into the new job summary field. v10 Only  3827  0 Started by  Rod Weir Hi HelpMasters, As you know, HelpMaster v10 has a new one-line summary text field on the job screen.&160; See http://www.helpmasterpro.com/Products/What-is-new-for-HelpMaster-v10.aspx if you didn't already know this. Before this field was available, some users have configured a custom text field to store such data.&160; If you have upgraded to v10, or are planning to and want to transfer this custom data into the new summary field, you can do this easily via the attached SQL&160;script. He...
0 3827
09/28/2010 1:43 AM
4 Replies and 5514 Views Upgrade the SQL Database form 2000 to 2005  5514  4 Started by  Chris Duncan Well finally, I am getting round to upgrading our&160;HMP to the&160;latest version..We are on 7.5.177,&160;But have realised that my database is on Sql2000 and the newer versions need Sql2005/2008... So before I can do anything I need to upgrade the database...I have a Sql2005 server already that I can move to.. Can anyone give me some advice on how Or do I need to send in a copy Regards Chris
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by  Chris DuncanJump to last post
06/13/2010 4:47 AM
0 Replies and 3952 Views How to upgrade a HelpMaster Pro database  3952  0 Started by  Rod Weir Upgrading a HelpMaster database is easy. Once you've installed the latest version of the Databse and Reports Wizard, run it and select the 'Upgrade Database' option. Here's the video of this process http://www.youtube.com/watchv=djlOv67Rogs &160; &160;
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02/04/2010 5:40 PM
0 Replies and 3640 Views Why upgrade to SQL Server 2008?  3640  0 Started by  Rod Weir Here's what Microsoft has to say about the matter. http://www.microsoft.com/sqlserver/...grade.aspx &160; &160;
0 3640
11/02/2009 10:41 PM
0 Replies and 4623 Views Minimum database permissions for HelpMaster Pro  4623  0 Started by  Rod Weir Hello helpdeskers, &160; Recently we've been getting a few questions regarding the minimum database permissions that are required for using HelpMaster Pro.&160; Below is an updated page taken from the helpfile that explains the best way to achieve this.&160; Hope this helps Rod Security Settings for the HelpMaster Pro database Overview The following information will help to configure the minimum SQL Server security settings required for your HelpMaster Pro database. Please note ...
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07/24/2008 6:01 PM
2 Replies and 5149 Views SQL 2005 and V8  5149  2 Started by  Anne Savoie Hello, I need help with SQL.&160; I made the mistake of having my v7.5 database in the master.mdf database.&160; When attempting to load sql 2005 service pack 2 I lost the original master.mdf.&160; I have&160;a backup master.bak (my whole helpdesk database!) but to no avail can I get it to restore, import or create a new database&160; I've tried updating the master while is single-user mode but it will not go.&160; Creating a new database gives me an error about the sysnsobjs.&160; I h...
2 5149
by  Rod WeirJump to last post
07/22/2008 12:08 AM
0 Replies and 4342 Views Database dictionary  4342  0 Started by  Rod Weir For those who wish to gain a deeper insight into the database structure of HelpMaster Pro v8, the database dictionary is now available for registered users via the 'Downloads and Updates' page of this website. The database dictionary is a compiled helpfile that describes each SQL Server 2005 database object within the HelpMaster Pro database. This is very useful information for those who wish to perform custom reporting. If you have any questions about the changes to the database ...
0 4342
10/23/2007 8:09 PM
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November 2018 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...

Quick Re-assign from an "Unassigned" skillgroup queue by Rod Weir in Using HelpMaster with 0 replies The upcoming November release of HelpMaster contains a small, but very handy new feature. When a job is assigned to the "Unassigned" queu...

Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access with 0 replies For the up-coming November release of HelpMaster, we've updated the Job Templates so that they can be configured as "Web Forms".  ...

Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster with 0 replies As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

November 2018 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...

Quick Re-assign from an "Unassigned" skillgroup queue by Rod Weir in Using HelpMaster The upcoming November release of HelpMaster contains a small, but very handy new feature. When a job is assigned to the "Unassigned" queu...

Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access For the up-coming November release of HelpMaster, we've updated the Job Templates so that they can be configured as "Web Forms".  ...

Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

Maintenance release of HelpMaster, v17.20.14 is now available by Rod Weir in Announcements A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features. &...

Video settings on 4K monitors and/or high DPI settings by Rod Weir in Bugs!!! We've recently been getting bug reports of not being able to select items from drop-down boxes on the job screen (and others) when using high-res ...

Faster entity search screens coming by Rod Weir in Using HelpMaster Next release of HelpMaster will feature faster entity search screens (clients, sites, assets, all templates etc).  We've re-factored a lot of...

RE: Email Manager and Priority Manager services by Rod Weir in Bugs!!! Hi Josh, Thanks for reporting this and for assisting the dev team off-line to diagnose this issue. We've been working on the code and have foun...

Email Manager and Priority Manager services by Josh B in Bugs!!! Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-c...