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Last Post 04/10/2018 12:23 PM by  Rod Weir
Emails marked as "read" not being picked up by Email Manager
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Rod Weir
HelpMaster development team
Helpdesk expert
Helpdesk expert
Posts:531
Points:947


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04/21/2013 9:41 PM

    Received recently via tech support.

    Hi There,

    The Email manager doesn't pick up emails which are marked as Read, is
    this an option or is it possible to get it to pick up emails no matter
    if they are marked as read or not?

    The issue is that our helpdesk staff look at the email inbox to check
    that it is correctly picking things up and in advertently the first
    message in the list is selected and marked as read. So by checking they
    are causing a problem, but without checking we can't be sure that things
    are working correctly.

     

    Thanks for raising this issue.  This is an interesting one.  Currently the Email Manager only processes unread email.  There is an option in Microsoft Outlook to not change the read status of email when you look at it. 


     

    HelpMaster development team
    Check out the HelpMaster roadmap
    Scott McRae
    HelpMaster sales
    Helpdesker
    Helpdesker
    Posts:30
    Points:44


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    04/21/2013 11:20 PM

    That is one of outlooks more annoying features!

    Here is the guide I followed to disable it:

    http://www.msoutlook.info/question/250

    Let us know how if this helps.

     

    Scott

    Rod Weir
    HelpMaster development team
    Helpdesk expert
    Helpdesk expert
    Posts:531
    Points:947


    --
    04/10/2018 12:23 PM
    Just to update this old post. This was done for the version 16 release of HelpMaster. http://www.helpmasterpro....w-for-HelpMaster-v16
    HelpMaster development team
    Check out the HelpMaster roadmap
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