HelpMaster Service Management Software Blog

rss

Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.

One of the best new features of HelpMaster v11 is the powerful AddIn manager.  Using the AddIn manager, developers can create custom plug-in's that extend the functionality of HelpMaster.  Here's an example of how a plug in was created to use www.nicereply.com.  Taken from the HelpMaster helpfile.