We've recently received some requests to improve the knowledge base feature in HelpMaster via our support channel. I'm re-posting some of the ideas here for discussion.
- Better granularity in knowledge base article access/security/privilege. Read/Write vs View only
- Ability to open an article in read-only mode, and only those with permission can enable an "edit" mode
- Have roles for authors, reviewers, publishers, content experts, Quality assurance etc.
- Improved notification messages for when an article is modified
- Audit history. Track all changes made, and display them
- Ability to subscribe to a knowledge base article and receive notification when it changes
- A special "View only" mode that makes better use of screen real-estate
- The ability for admins to push subscriptions on users/skillgroups
- The ability to "pin" an article, or dock it so that it can be referred to whilst updating/actioning a job
Some good ideas in this list. Anything else? What would you like to see?