We've experienced, and had reports of clients experiencing, difficulties getting the HelpMaster Pro services to start automatically after a system reboot.
We finally managed to acheive reboots of our server where every single service that we want running successfully starts automatically. We did this by adding service dependencies to the following services;
HelpMaster Pro 8 Email Manager Service (HMP8EmailManagerService)
HelpMaster Pro 8 Priority Manager Service (HMP8PriorityManagerService)
Symantec Mail Security for Microsoft Exchange (SMSMSE)
This is done from the registry by adding (if not already there) a new 'Multi-String Value' named "DependOnService" under each service in the following registry location, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services. Each dependency service name needs to be entered on a single line followed by a carriage return. Here is a list of the required dependency services to add for each of the above;
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\HMP8EmailManagerService - DependOnService ( New Multi-String Value)
Winmgmt (Always required)
MSSQLSERVER (Only required if this same machine is hosting the HMP database)
MSExchangeIS (Only required if HMP services are running on the Exchange server)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\HMP8PriorityManagerService - DependOnService ( New Multi-String Value)
Winmgmt (Always required)
MSSQLSERVER (Only required if this same machine is hosting the HMP database)
MSExchangeIS (Only required if HMP services are running on the Exchange server)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SMSMSE - DependOnService ( Already existing Multi-String Value)
MSExchangeIS (Don't remove any of the existing ones, just add this one to the end. Only required if SMSME is running on the Exchange server)
Hope this helps someone get their HelpMaster Pro services (and Symantec's) starting automatically.