Register
Login
Discussion Board
Blog
Contact Us
Product
Features
Help desk ticketing
Self-service web portal
Workflow Designer
Knowledge base
Email to ticket conversion
Active Directory
Queue Management
Helpdesk reports
Escalation and Alerts
Extending with API development
Communication and Colloboration
Solutions for
IT Helpdesk
Facilities Management
Feedback and Complaints Management
Software bug tracking
Accident and incident reports
Customer relationship management CRM
Business process automation
Human Resources
Enterprise Service Management
Email Response Management
Industry
Government Agencies
Educational Institutions
Local Councils
Health and Aged Care
Small Business
Insurance and Banking
Mining and Heavy Industry
ITSM Best Practice
IT Service Management (ITSM)
Request Fulfillment
ITIL Incident Management
ITIL Problem Management
Change Management
Knowledge Centered Support
<div class="alert alert-info"><strong><em class="fa fa-download"></em></strong> <a href="/Download/Download" style="font-weight: bold; color: #386fa0 !important;">Download Trial</a></div> <p> </p> <div class="alert alert-info"><strong><em class="fa fa-money"></em></strong> <a href="/Buy/Pricing" style="font-weight: bold; color: #386fa0 !important;">Pricing</a></div> <p> </p> <div class="alert alert-info"> <a href="/Resources/Get-a-1-1-demonstration" style="font-weight: bold; color: #386fa0 !important;">Get a 1-1 Demo</a></div> <div class="alert alert-success"><strong><em class="fa fa-star"></em></strong> <a href="https://docs.helpmasterpro.com/docs/release-history/whats-new-for-helpmaster-v24/" style="font-weight: bold; color: #386fa0 !important;" target="_blank">What's new for v24? </a></div>
Services
Training
Consulting
Virtual Administrator
Custom Reports
Remote installation and update service
Helpdesk analysis report
Tool Migration
Support
Get support for HelpMaster
Documentation / Helpfile
Knowledge Base
Support Links
Support terms and conditions
Log a support ticket
Updates and Service Packs
Upgrading frequently asked questions
Current Downloads
Product Roadmap
Downloads - version 22
Downloads - version 23
Downloads - version 24
Community
Blog
Discussion Board
HelpMaster reports swap shop
Newsletter opt-in page
<div class="alert alert-info"><strong><em class="fa fa-phone"></em></strong> +61 2 6278 4664<br /><strong><em class="fa fa-envelope"></em></strong> support@prdsoftware.com.au</div> <p> </p> <div class="alert alert-success"><strong>Latest Version: 24.0.30.40</strong><br />Released 12 April 2024<br /><a href="https://docs.helpmasterpro.com/docs/release-history/whats-new-for-helpmaster-v24/" style="font-weight: bold; color: #379e35 !important;">Read what's new</a></div>
Resources
The HelpMaster difference
Help desk roles and responsibilities
Why Help Desk Software
How to evaluate help desk software
Testimonials
Helpdesk Bingo
Get a 1-1 demonstration
End User Licence Agreement (EULA)
System Requirements
Company
About PRD Software
Contact PRD Software
Partners and Resellers
Company TimeLine
Jobs
Download
Buy
Pricing
Annual Maintenance Subscription
South America
Argentina
Baufest S.A
Transportadora de Gas del Sur S.A
Barbados
Sandy Lane Hotel
Brazil
Ceras Johnson Ltda
Chile
Allianz Cía. De Seguros S.A
AXA Seguros Generales S.A
Columbia
BANCO DEL ESTADO
Our Clients Home
Africa and Middle East
Asia
Australia and South Pacific
Europe
North and Central America
South America