Active Directory module Overview

 

The HelpMaster Active Directory (AD) module allows you to synchronize your client data from your Active Directory database with your HelpMaster client database.  The HelpMaster Active Directory module uses a powerful and flexible mapping system between your Active Directory fields and your HelpMaster database fields that will allow you to start using the Active Directory module in just minutes.

 The Active Directory module can perform the following:

  1. Create new HelpMaster clients when a new AD account is created,
  2. Update existing HelpMaster clients when their corresponding AD account is updated,
  3. Delete the HelpMaster client when their corresponding AD account is deleted,
  4. Automatically log users and clients of HelpMaster into the Desktop and Web interface once they have been associated and synchronized with an Active Directory account.

Note: The HelpMaster Active Directory module will only update data in the HelpMaster database - it will never update data in your Active Directory - it is a one-way only data transaction.

Solution Architecture

 

There are two parts to the Active Directory (AD) module in HelpMaster.

Active Directory administration
Active Directory Administration is done from the HelpMaster Desktop application under the Automation ribbon toolbar.  Here you can create, edit and delete the Active Directory Profiles which are used to synchronize your data, configure the service database connection, view the service running status, configure and view the service logs, perform manual synchronisations and, deal with duplicate users.

The Active Directory service
The second part is a Windows service - this is the working component of the Active Directory solution that runs behind the scenes and performs the actual synchronisation. This is configured initially and will run quietly in the background.  You can track what the service is doing using the log screen.

 

See also

Active Directory Profiles

The Active Directory service