The final stage of a change request is to close it. This may be done when all previous steps have been completed and the change is no longer active, however closing a change request may occur at any-time, and for any reason.
To close a change, click the "Close" button on the side-status bar. This will take you to the close tab where you can enter the following information:
Close Date: Defaults to the current date/time. Can be over-written.
Closed By: Defaults to the current person. Can be over-written.
Change Result: Select from the list the appropriate Change Results. The list includes the following options:
Close Details: A free-text area to enter additional closure notes.
See also