Each HelpMaster entity supports an unlimited number of file attachments to be linked. These attachments can be documents, spreadsheets, graphic files, text files, or any other file that exists on disk.
Any attachments linked to an entity will be displayed under the "Attachments" tab.
In order for the file attachments to be viewed by each member of the helpdesk, HelpMaster stores each attachment in a common, networked location. This location is specified by the HelpMaster administrator. If you are attaching a file to a HelpMaster that is not currently located in the common directory, HelpMaster will remind you that it will make a copy of the original file, relocate it to the "Attachments" directory and then link to it.
See also
Setting the common Attachments path
Attachment processing with the Email Manager (email to ticket conversion)