In addition to the standard Desktop edition which runs as a Windows application, HelpMaster also has a web portal that offers similar functionality via a web interface. The HelpMaster web portal is accessible to both staff and clients of your business. Although the web portal is one web application, the layout and functionality changes depending on who logs onto it.
The web portal provides the core functionality of working with jobs, knowledgebase and messaging, however certain administrative functions will still need to be performed via the HelpMaster desktop edition.
When clients (non staff members) logon to the web portal, they get a view of their data that allows them to interact with your company in a way that will benefit the entire organization. When you implement the HelpMaster web portal for clients, you can dramatically reduce the number of calls to your service desk (or other business units) by empowering your clients to achieve a measure of self-service for their support and request needs.
The HelpMaster web portal for clients allows your clients to log, view and update jobs in HelpMaster using a web-browser viewing pages over the internet, or your corporate intranet.
When clients wish to report a helpdesk incident, or request a business service or product, browse their history or just find a knowledge base article, they simply open their web-browser on their computer, browse to the HelpMaster web portal home page and start using.
The HelpMaster web portal for clients allows your clients to perform the following actions through a simplified, web-based portal :
The web portal is also used for workflow approvals and change management voting
See also