Feature spotlight

HelpMaster has many features to help your business and support operations

Check out these feature highlights, or see the Helpdesk Software Features page for a condensed summary of many features.

Knowledge Base Articles

Use Knowledge for better service management

Web request portal

Software to deliver great customer support

Chanage Management

Log, track and management change

Helpdesk ticketing and incident management

Log, track and manage support requests and incidents

ITSM Reports

Get the stats to better service management

Triggers, Rules and Automation

Build automation rules and triggers to keep things moving

Workflow Automation

Build a workflow for each business process

Email Automation

Scan, filter and process email from any source, any folder