IT Service Management Software

Modernize your IT support operations and key business functions quickly and effectively.

HelpMaster is designed for
IT helpdesk ITSM Service desk Business workflow Email-to-ticket conversion Process automation Incident management HR On-boarding Web self-service

We can help your team and your business work smarter and deliver better service both within your company and to your external clients.

For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of advanced features for you to grow into.

For enterprise organizations looking to align their maturing support services with the principles of ITIL® and other service management frameworks, you'll find HelpMaster an intelligently designed and powerful tool that will allow you to align your business with ITIL incident management, ITIL Problem Management, Change Management, Knowledge Management and more.


IT help desk support software


Customer service solutions for the whole business

Unlock the potential in your support team and business operations and realize the benefits that come from great customer support and effective IT service management.

HelpMaster gives teams the tools to deliver outstanding service and support, and is designed to work with, and scale for different levels of operational maturity.

Use best-practice service management principles to manage incidents, problems, change requests, and create workflow for your business processes. HelpMaster changes the way people work. Optimize tasks, centralize work-queues, and provide complete visibility into all aspects of customer support and IT operations for your entire team.

HelpMaster is priced to be affordable, and packed with features that scale to any size business, regardless of the process maturity level. Let us show you how it can work for you.


The search for IT Help desk support software...

Two years ago we were searching for an enterprise grade help desk software solution. After evaluating a multitude of other applications, we were fortunate enough to stumble upon HelpMaster.  We were immediately overwhelmed by the elegance of the application in its flexibility, capability, feature set and reliability. It is well designed, and well written...

Chris Deegan

IT Manager - Rutledge Engineering