Service Management Reporting

A vital key to continual service improvement (CSI) is responding to what your data is telling you.

Without knowing where you are, and where you have been, it is pretty hard to figure out where you are going. This is where effective reporting, statistics and analysis can really help.

HelpMaster ships with dozens of different reports to cover all of your help-desk and service management needs. Some are detailed reports - displaying all aspects of an incident or problem, others are statistical in nature - showing trends and what ifs?

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Reports for everyone

All of the reports that ship with HelpMaster are created using the award-winning, industry standard Crystal Reports. This means that if you currently have a copy of Crystal Reports, you can create and modify existing reports to meet your exact business requirements.

Custom report development is easy as the HelpMaster database contains many pre-built reporting views and queries, so all you have to do in most cases is simply point any reporting tool to a view, and then format the report to how you want it.

Report Styles

Summary / line reports
Full text detail reports
Chart and Graphs
Cross-tab reports
Drill-down reports
PowerBI interactive dashboards
Excel export
Excel Pivot Tables
Custom Reports

Report options

All reports that are shipped with HelpMaster can easily be modified, edited, copied and exported.

Crystal Reports is a powerful and popular reporting tool.

HelpMaster ships with over 100 different types of Crystal Reports files that cover many aspects of helpdesk, service-desk, asset management, knowledge management, customer satisfaction, and staff activity reports.

Use the out-of-the box reports, or modify existing report to create your own custom reports.

PowerBI is the leading reporting and dashboarding tool from Microsoft that allows you to visualize and drill into your data in many ways.

Slice, dice and chop your way into statistics, trends, patterns and more.

HelpMaster ships with a PowerBI dashboard that you can easily modify and extend to suit your reporting needs.

Microsoft Excel is also a very popular option for viewing and working with data. HelpMaster data is easily exported into CSV format directly from the product, or better still, connect Excel directly to the HelpMaster SQL Server database to create spreadsheet data, pivot tables, custom charts and other Excel-based data.

Report Examples

Use the built-in reports, or create your own from your own on-premise SQL Server database.

HelpMaster ships with pre-built reporting queries that thake the guess-work out of understanding the database schema. Simply connect to a report query, and use the fields that you need.