Change Management

IT Systems and business processes are becoming more complex, and more inter-connected than ever before. Maintain optimum up-time and service availability to your clients by ensuring that any changes to any systems, services or infrastructure is handled in a controlled and calculated fashion.

Change Management is the discipline that allows you to plan, track, approve, schedule and implement your changes in the best possible way in order to provide the best outcome for the business and all concerned.

HelpMaster features an ITIL-based change management module that integrates with both incident and problem management.

Build flexible change management templates that make raising RFCs easy and consistent for your team.

Change management approval process and workflow

Benefits of Change Management

Benefits of effective change management include:

Avoid system outages and down-time
Schedule changes to occur at the best time, and avoid conflicts with other events and changes
Ensure the continuity and available of services and systems
Improve communication between stakeholders of systems
Document system changes
Get proper approval before any change is performed
A better understanding of the relationship between corporate assets, systems, people and services

Change Management Features

Log new "Request for Change" (RFC) requests
Create a range of Change Request Templates to describe different types of change requests.
Define a Change Advisory Board (CAB) to vote on proposed changes and other matters. Select from relevant staff member, or skill groups
Web and Email-based voting for approval board members
Full audit-log visibility into each change
Configure for simple changes, or complex, multi-faceted changes involving different teams
Members of the change advisory board, or voters can vote via email, or via a web-based voting portal. Each voter is given a unique link that will take them to details about the change, as well as the opportunity to vote and provide additional comments.
Full change history is available though audit logs, voting feedback and request for change logs.
Once a change has been approved, automatic logging of the implementation job can be triggered. This job may be linked to the process workflow that describes all of the steps within the change.