Software development bug tracker

Give your team the tools they need to log, track and manage software issues. 

All software has issues and bugs.  The best way to fight back against the bugs is to track them, log them, document them, fix them, test them, and then release.

HelpMaster makes an excellent software bug tracking tool, with capabilities that software development teams can use to improve the quality of their software.

• Prioritize
• Classify
• Build a workflow for software development
• Build a workflow for software testing
• Build a workflow for release management
• Convert user bug reports, or support cases into software development tasks

When support calls become bugs

For software companies, or businesses that operate a customer helpdesk for software that they develop, the link between the helpdesk and the software developers is very close.   This is where the similarities between logging a support incident, and logging a software fault play right into the feature-set of HelpMaster.  Often-times, the support call is the first indication that there is a bug in the software.

Using the same powerful workflow engine that runs your helpdesk, you can easily morph the support case into a software development bug report for your dev team.  When such a transition is required, a support rep will simply adjust the support ticket to add the "software bug" forms to capture specific software and operating and then assign it to the development team for action.

Build workflow for your software development life-cycle (SDLC)

The workflow engine in HelpMaster can support a wide-range of software development process flow.  Using the code-less workflow designer, you can develop any number of custom work-flows that map to your existing development methodologies and support processes.

Unlike software development itself, you won't need to use any code!  Just drag 'n drop the workflow objects onto the workflow canvas, set some properties, and connect the objects together.

Create job templates for software bugs, or support issues, and associate the relevant workflow process.  This will ensure that each job is handled in a consistent and defined manner.

Enterprise Service Management

Don't stop at bug tracking and related tech support issues. HelpMaster can be used for a range of business units.