Simple, transparent pricing

HelpMaster has a simple and clear pricing model.  There are no hidden features, and no product tiers - just a complete solution for your IT helpdesk and service desk needs.

Flexible Licensing

2 license types are available for HelpMaster.  Concurrent (floating), or Named.

Concurrent, or Floating license. A concurrent license is consumed when an agent/staff member logs into the system. Whenever a staff member logs off, their license becomes available for another person to use.  This license type is good if you have a team of agents that work at different times, or in situations where the total number of staff using the system at any given time is relatively constant.


Named license. A named license is explitcity granted to individual agents/staff members.  This ensures that they can always log into the system.  Named licenses can be re-allocated as your staffing changes.  Clients/customers/external users logged in via the web portal do not consume a license.

HelpMaster licenses are purchased via a monthly, or yearly subscription model. Choose a payment model that suits your budget and licensing needs. There is no minimum purchase required. During the course of your subscription, you get full technical support and all upgrades. If you decide to terminate your monthly or yearly subscription, the license for HelpMaster will become invalid and the software will cease working.


Consulting, Training and Professional Services

PRD Software offer a range of professional services designed to maximise your investment of HelpMaster. These include installation services, consultancy, training and more. For futher details, see

On premise, or Hosted?

HelpMaster is offered as an on-premise solution.

This means you can download and install in your own environment, with total control over access, performance and redundancy.

Hosting is also available - please contact PRD Software to discuss options.

Flexible software licensing that makes sense

The licensing model also deserves mention. HelpMaster’s concurrent licensing model means we pay for what we use, not for what we could potentially use, but never do. Finally, a software vendor that understands its customers’ needs.

Chris Deegan

IT Manager - Rutledge Engineering