Affordable helpdesk software

HelpMaster is priced to be affordable and is offered in several different configurations to suit your business needs budget.  Licenses can be purchased as a perpetual, or monthly billing.


per agent per month, billed annually
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per agent per month, billed annually
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Flexible software licensing that makes sense

The licensing model also deserves mention. HelpMaster’s concurrent licensing model means we pay for what we use, not for what we could potentially use, but never do. Finally, a software vendor that understands its customers’ needs.

Chris Deegan

IT Manager - Rutledge Engineering


There are 3 editions available when you buy HelpMaster which allow you to choose according to your business requirements and budget.  For further information about the different editions, refer to the Detailed Edition Comparison. Remember, you can always start using one edition and then, as your organization and needs change, easily upgrade to any other edition without losing any downtime, no re-installation is necessary!

Concurrent licensing

Concurrent licensing saves you money, because you're not buying licenses you don't need.  You only consume a license when you're logged into the system.  When a team member logs off, their license becomes available for another person to use.  Estimate how many of your team members needs to be logged onto the system at the same time, and that's how many concurrent licenses you'll need.  Simple and cost effective.

A license for staff members is consumed for an individual staff member regardless of whether they log in via the desktop edition, or via the web interface.

Clients logged in via the web interface do not consume a license.  For further information about licensing, see HelpMaster licencing.

Purchase or Subscribe

HelpMaster licenses can be purchased outright for a perpetual license, or you can pay-as-you-go via a monthly, or yearly subscription model.  Choose a payment model that suits your budget and licensing needs.  Changing from one model to another is no problem if your needs ever change.

Not sure which version/pricing model is for you?

Our sales team are more than happy to spend the time with you to discuss your particular needs. We love showing IT managers, CEOs, CIOs, and Helpdesk team members from businesses of all sizes why so many have chosen HelpMaster. Get your team together and request a free web demonstration!

There is no minimum purchase required. For more information, a free web demonstration, or pricing on your new HelpMaster service desk system, please contact our sales team today!

All prices above refer to the cost of 1 concurrent license of HelpMaster. Prices are in Australian dollars (AUD).

Perpetual licensing

Perpetual licensing means that you purchase HelpMaster for a 1-time price per concurrent license. The initial purchase includes 30 days of product upgrades and technical support. To continue to receive progressive updates, upgrades, and technical support you will need to purchase an  annual maintenance subscription (AMS) for an additional 30% of the current license price.

Perpetual licensing means that you are licensed to use the software forever, for whatever version you have.  If you chose not to take out an annual maintenance subscription, or it expires, you are still able to use the installed version of the software, forever.

Monthly licensing

Monthly licensing allows you to pay for HelpMaster via a monthly, or yearly subscription. There are no extra fees. During the course of your subscription, you get full technical support and all upgrades.  If you decide to terminate your monthly or yearly subscription, the license for HelpMaster will become invalid and the software will cease working.

Monthly licensing is only available via a credit card that is set up for regular, automatic payments.