ITSM Software

IT Help desk Software

Support your team and your customers

IT help desk software

Deliver outstanding customer service

For over 20 years, HelpMaster has been helping IT teams to respond to technology issues and provide a solution that allows them to log, classify, track and manage incidents, problems and other tasks that a busy service desk will face.  HelpMaster provides an end-to-end solution for clients, staff, technicians, business owners and stakeholders.

Great customer service starts with great people, a great culture, and awesome help desk software ;-)

ITIL processes to use in your IT help desk

HelpMaster is designed for
IT helpdesk ITSM Service desk Business workflow Process automation Incident management

The search for IT Help desk support software...

Two years ago we were searching for an enterprise grade help desk software solution. After evaluating a multitude of other applications, we were fortunate enough to stumble upon HelpMaster.  We were immediately overwhelmed by the elegance of the application in its flexibility, capability, feature set and reliability. It is well designed, and well written...

Chris Deegan

IT Manager - Rutledge Engineering

Trusted by leading organizations around the world

Ready for any business

HelpMaster has been designed for use in any business.  The flexible no-code workflow designer and the easy system configuration allows any sized business to quickly build templates, processes and automation triggers that will transform the way you do business.

HelpMaster is currently being used by the following industries.

Government and Council

Large government agencies through to smaller regional councils, departments and offices.

Health and Aged Care facilities

Health and aged care.  Retirement Villages, community groups


Schools, universities, higher education, TAFEs, technical colleges, PolyTechs

Small Business

Startups, small businesses, SMEs, medium sized businesses of all kinds

Mining, Transport and Heavy industry

Mining, heavy industry, manufacturing, power plants, refineries, shipping and transport

Finance and Insurance

Banking, finance, insurance, managed funds, superannuation

Download the brochure pack

Read how HelpMaster can transform your service desk