Enterprise Service Management

HelpMaster can be used in a wide range of business units for different types of processes and workflows.  Job flow and processes can cross-over business boundaries as tickets, work-orders and change requests are assigned from team to team.

Streamline business processes and practices with workflow, smart automation and on-point communication triggers.  Build custom forms to capture the information you need, and then configure your workflow so that the correct process is followed at the right time.  This saves time and money and drives operational efficiency.

Enterprise Service Management

HelpMaster has enabled us to transform into a productive, proactive and efficient team enabling business growth without extra staff. This was recognised by other departments and resulted in the implementation of HelpMaster into business areas managing Property/Facilities, Asset and Logistics and Fleet vehicles....

Shaun Coulls

IT Manager - GDA

A great customer experience is vital for business success. Clients expect great service and a modern way to interact with a company.

  • Provides a quick and easy way to contact the service desk
  • Gives clients a standard way of communicating with the service desk
  • Increase confidence that each request is logged, tracked and managed
  • Access to on-line knowledge base provides immedate access to information
  • Clients recieve instant notification when jobs are logged and updated
  • Customers receive a unique tracking number for each ticket logged

Give your staff the tools and processes to provide effective customer support.

  • Allows staff to respond to logged job, rather than logging the job
  • Increased visibility into job queues and client history
  • Workflow allows technicians to provide consistent results
  • Staff can respond to automated triggers, notifications and responses
  • Knowledge base access provides answers, and shares knowledge
  • Everything is tracked. Total transparency

Service Management software is great for the business. Build processes and workflow to support business operations. Log, track and manage.

  • Increased uptime for the business
  • Empower clients, employees, staff and technicians by allowing them to log their own jobs
  • Corporate knowledge can be created, shared, curated and re-used
  • A web-based request portal allows the service desk to focus on their job, rather than taking requests via the phone, or email
  • Automation and triggered workflow increases efficiency
  • Transform paper-based forms into electronic smart forms

IT Helpdesk and Service Desk

Helpdesk, service desk, ITSM best practice for incident, problem, knowledge and change management.

Feedback and Complaints

Capture, classify and respond to feedback, complaints and other input from your staff, clients and partners

Facilities Management

Schools, Offices, Hospitals, Strata and real-estate, Parks and gardens, Factories, and general building maintenance

Accident and Incident reporting

Provide a web portal for reporting accidents, incidents and near-misses. Build workflow to ensure your processes are being followed correctly

Human Resources

Configure process and workflow for new starters, terminations, salary information, leave requests, allowance requests and more

Customer Relationship Management (CRM)

Get to know your customers. Capture information, send email, track with workflow and sales processes

Software bug tracking

Log, track and manage software bugs. Build workflow to classify, triage, document and assign to the devs, testing and release personnel

Business Workflow and Process Automation

Configure powerful workflow and processes using an intuitive workflow designer. Drag 'n drop. No coding required

Issue and Job Tracking

Log and track anything! Great for general business "to do" lists, project management, queue management and staff workload balancing