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Service desk software for request catalog, workflow and process orchestration

 
  • Product
    • Features
      • Help desk ticketing
      • Self-service web portal
      • Workflow Designer
      • Knowledge base
      • Email to ticket conversion
      • Active Directory
      • Queue Management
      • Helpdesk reports
      • Escalation and Alerts
      • Extending with API development
      • Communication and Colloboration
    • Solutions for
      • IT Helpdesk
      • Facilities Management
      • Feedback and Complaints Management
      • Software bug tracking
      • Accident and incident reports
      • Customer relationship management CRM
      • Business process automation
      • Human Resources
      • Enterprise Service Management
      • Email Response Management
    • Industry
      • Government Agencies
      • Educational Institutions
      • Local Councils
      • Health and Aged Care
      • Small Business
      • Insurance and Banking
      • Mining and Heavy Industry
    • ITSM Best Practice
      • IT Service Management (ITSM)
      • Request Fulfillment
      • ITIL Incident Management
      • ITIL Problem Management
      • Change Management
      • Knowledge Centered Support
    <div class="alert alert-info"><strong><em class="fa fa-download"></em></strong>&nbsp;&nbsp;<a href="/Download/Download" style="font-weight: bold; color: #386fa0 !important;">Download Trial</a></div> <p>&nbsp;</p> <div class="alert alert-info"><strong><em class="fa fa-money"></em></strong>&nbsp;&nbsp;<a href="/Buy/Pricing" style="font-weight: bold; color: #386fa0 !important;">Pricing</a></div> <p>&nbsp;</p> <div class="alert alert-info">&nbsp;&nbsp;<a href="/Resources/Get-a-1-1-demonstration" style="font-weight: bold; color: #386fa0 !important;">Get a 1-1 Demo</a></div> <div class="alert alert-success"><strong><em class="fa fa-star"></em></strong>&nbsp;&nbsp;<a href="https://docs.helpmasterpro.com/docs/release-history/whats-new-for-helpmaster-v22/" style="font-weight: bold; color: #386fa0 !important;" target="_blank">What&#39;s new for v22? </a></div>
  • Services
    • Training
    • Consulting
    • Virtual Administrator
    • Custom Reports
    • Remote installation and update service
    • Helpdesk analysis report
    • Tool Migration
  • Support
    • Get support for HelpMaster
      • Documentation / Helpfile
      • Knowledge Base
      • Support Links
      • Support terms and conditions
      • Log a support ticket
    • Updates and Service Packs
      • Upgrading frequently asked questions
      • Current Downloads
      • Product Roadmap
      • Downloads - version 20
      • Downloads - version 21
      • Downloads - version 22
    • Community
      • Blog
      • Discussion Board
      • HelpMaster reports swap shop
      • Newsletter opt-in page
    <div class="alert alert-info"><strong><em class="fa fa-phone"></em></strong>&nbsp;&nbsp;+61 2 6278 4664<br /><strong><em class="fa fa-envelope"></em></strong>&nbsp;&nbsp;support@prdsoftware.com.au</div> <p>&nbsp;</p> <div class="alert alert-success"><strong>Latest Version: 22.7.75</strong><br />Released 2 March 2023<br /><a href="https://docs.helpmasterpro.com/docs/release-history/whats-new-for-helpmaster-v22/" style="font-weight: bold; color: #379e35 !important;">Read what&#39;s new</a></div>
  • Resources
    • The HelpMaster difference
    • Help desk roles and responsibilities
    • Why Help Desk Software
    • How to evaluate help desk software
    • Testimonials
    • Helpdesk Bingo
    • Get a 1-1 demonstration
    • End User Licence Agreement (EULA)
    • System Requirements
    • On Premise Helpdesk Software
  • Company
    • About PRD Software
    • Contact PRD Software
    • Partners and Resellers
    • Company TimeLine
    • Jobs
  • Download
  • Buy
    • Pricing
    • Annual Maintenance Subscription
Helpdesk Software pricing

Affordable, flexible pricing with no lock-in

HelpMaster is offered in 3 editions to suit all budgets and requirements. We also offer monthly, and perpetual concurrent licensing. Learn which edition is right for you

HelpMaster editions and pricing


Helpdesk software licensing

Software Licensing

HelpMaster is licensed under a flexible and cost-saving concurrent license. Learn what this means and how many licenses you'll require for your organization

Go to licensing


Helpdesk Software Maintenance Subscription

Annual Maintenance Subscription (AMS)

Get all the technical support you need and stay up-to-date with the latest maintenance and feature releases.

Go to Annual Maintenance Subscription


Helpdesk Software license agreement

Software License Agreement

Read the HelpMaster End-User License Agreement (EULA)

Go to End-User License Agreement


Helpdesk Software demonstration

No time to evaluate? Let us give you a personal demonstration

Save time during your evaluation. Get the team together and let us show you how HelpMaster works via an interactive, live demo. Give us 1 hour of your time and we'll show you the basics of what HelpMaster is all about.

Get a 1:1 Demonstration


See HelpMaster for Yourself

The best way to see all of these features in action is to evaluate HelpMaster for yourself, or if you don't have time let us do a live web-presentation of HelpMaster for you and your team

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Get a personalized demonstration

About HelpMaster

HelpMaster is an affordable, flexible and powerful help desk and ITSM toolset that is used around the world by companies to streamline business services and customer support. HelpMaster is developed by Australian company PRD Software since 1996.

Features
  • Help desk software
  • Self-service web portal
  • IT Service Management Software
  • Business Workflow Designer
  • IT Change Management
  • Knowledge Base
  • Email to ticket automation
  • ITSM Features
Product
  • Download trial
  • Pricing
  • Why HelpMaster?
  • Why help desk software?
  • Testimonials
  • On-premise helpdesk software
Support
  • Support home
  • Knowledge base
  • What's new
  • Updates
Company
  • About
  • Contact us
  • Professional Services
Contact Us
+61 2 6278 4664
  • Address: PO Box 4028 Hawker 2615 ACT Australia
  • Email: support@prdsoftware.com.au

Australian Made

 

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