Rod is the founder of PRD Software, and loves to code, write, play guitar, hit tennis balls hard, and everything to do with helpdesk, service desk and creating the best service management software!
Rod Weir
October 31, 2024
What is helpdesk software?
Helpdesk software is a broad term for business software that can add value and productivity to a number of key areas within the enterprise.
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October 28, 2024
Helpdesk and service desk email templates
Improve the quality, content and visual presentation of your service-desk email Email plays an important role at the service-desk, whether it be in-coming, out-going, or just internal communication with other members of your support team.
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October 1, 2024
ITIL + Service Management solution = ROI?
Recently PRD Software / HelpMaster were approached by a large government organization that are looking to replace their current service management software.
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September 25, 2024
A few good database administrators
CIO: “Did you order the schema change?” DBA: “You want answers?
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July 2, 2024
27 years of helpdesk software!
July 2nd, 1997 will always be a special day in the history of PRD Software.
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June 19, 2024
Helpdesk roles and responsibilities
The service desk / helpdesk is a core part of any business that manages technology, services and solutions.
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June 16, 2024
ITIL Compliant service-desk software
Is there such a thing as an ITIL compliant service desk application…helpdesk software even?
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June 12, 2024
Professional Telephone Skills for the Helpdesk
Ring….ring…. “Hello helpdesk……have you tried turning it off and on again?
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June 11, 2024
People, Process and Technology
If you had to choose only 2 from the 3 words above as ’tools’ that could be used to implement service management and helpdesk delivery, which would you pick?
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June 9, 2024
The Job state field - aka helpdesk tennis
Many support scenarios are similar to a game of tennis. Helpdesk tennis.
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