Helpdesk and Service desk blog

Read all the latest posts as we blog our way through the latest in service management best practice, software, IT news and HelpMaster.

New website for HelpMaster
June 1, 2024

New website for HelpMaster

PRD Software has a new website for HelpMaster! We’ve given our online presence a complete makeover, and are making changes with the way we will deliver content, product updates, downloads and other information.

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Helpdesk and service desk email templates
October 28, 2024

Helpdesk and service desk email templates

Improve the quality, content and visual presentation of your service-desk email Email plays an important role at the service-desk, whether it be in-coming, out-going, or just internal communication with other members of your support team.

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ITIL + Service Management solution = ROI?
October 1, 2024

ITIL + Service Management solution = ROI?

Recently PRD Software / HelpMaster were approached by a large government organization that are looking to replace their current service management software.

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A few good database administrators
September 25, 2024

A few good database administrators

CIO: “Did you order the schema change?” DBA: “You want answers?

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27 years of helpdesk software!
July 2, 2024

27 years of helpdesk software!

July 2nd, 1997 will always be a special day in the history of PRD Software.

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Helpdesk roles and responsibilities
June 19, 2024

Helpdesk roles and responsibilities

The service desk / helpdesk is a core part of any business that manages technology, services and solutions.

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ITIL Compliant service-desk software
June 16, 2024

ITIL Compliant service-desk software

Is there such a thing as an ITIL compliant service desk application…helpdesk software even?

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