Helpdesk and Service desk blog
Read all the latest posts as we blog our way through the latest in service management best practice, software, IT news and HelpMaster.
New website for HelpMaster
PRD Software has a new website for HelpMaster! We’ve given our online presence a complete makeover, and are making changes with the way we will deliver content, product updates, downloads and other information. In time we’ll be releasing more information about this, but here’s a brief summary of what’s new. A new look Our previous website served us well to a point, but it was well and truly time for an upgrade.
Read More
The Job state field - aka helpdesk tennis
Many support scenarios are similar to a game of tennis. Helpdesk tennis. When it comes to who has the next action on a ticket, it’s either in your court, or it’s in theirs. The next move often oscillates between the team providing the support, and the customer/client responding to that support. Similar to a point in tennis, this cycle continues as long as the helpdesk ticket / incident / task is active.
Read More
New website for HelpMaster
PRD Software has a new website for HelpMaster! We’ve given our online presence a complete makeover, and are making changes with the way we will deliver content, product updates, downloads and other information. In time we’ll be releasing more information about this, but here’s a brief summary of what’s new. A new look Our previous website served us well to a point, but it was well and truly time for an upgrade.
Read More