Helpdesk and Service desk blog
Read all the latest posts as we blog our way through the latest in service management best practice, software, IT news and HelpMaster.
New website for HelpMaster
PRD Software has a new website for HelpMaster! We’ve given our online presence a complete makeover, and are making changes with the way we will deliver content, product updates, downloads and other information.
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ITIL Compliant service-desk software
Is there such a thing as an ITIL compliant service desk application…helpdesk software even?
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Professional Telephone Skills for the Helpdesk
Ring….ring…. “Hello helpdesk……have you tried turning it off and on again?
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People, Process and Technology
If you had to choose only 2 from the 3 words above as ’tools’ that could be used to implement service management and helpdesk delivery, which would you pick?
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The Job state field - aka helpdesk tennis
Many support scenarios are similar to a game of tennis. Helpdesk tennis.
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New website for HelpMaster
PRD Software has a new website for HelpMaster! We’ve given our online presence a complete makeover, and are making changes with the way we will deliver content, product updates, downloads and other information.
Read More