Helpdesk Software

Our helpdesk software is designed to enhance the efficiency and performance of your support teams. Whether you’re managing internal IT issues or offering customer service, our solution provides an intuitive platform to handle and resolve tickets, automate tasks, and ensure no query goes unanswered.

Get a demo
Helpdesk Software

Ticket Management Made Easy

Manage your support tickets with ease using our helpdesk software. From automated ticket assignment to real-time tracking, our platform gives you full visibility and control over all incoming requests. Prioritize issues, set service level agreements (SLAs), and keep your support team organized and efficient.

TITLE

Automated ticket routing: Ensure tickets are assigned to the right agents based on expertise or availability. Customizable ticket views: Tailor your dashboard to display what matters most to your team. Detailed reporting: Track resolution times, bottlenecks, and team performance.

TITLE

Automated ticket routing: Ensure tickets are assigned to the right agents based on expertise or availability. Customizable ticket views: Tailor your dashboard to display what matters most to your team. Detailed reporting: Track resolution times, bottlenecks, and team performance.

TITLE

CONTENT

CONTENT

CONTENT

Check out our video preview

Simple, or advanced helpdesk and service-desk ticketing
video thumbnail

Workflow Automation

Maximize your support team’s productivity by automating repetitive tasks and workflows. Our helpdesk software allows you to set up triggers for actions such as ticket escalations, follow-ups, and reminders. This helps ensure that no tickets slip through the cracks and that service levels are met. Benefits of automation:

  • Streamlined processes: Create workflows that reduce manual intervention.
  • Improved resolution time: Automate ticket escalation and prioritization.
  • Effortless follow-ups: Ensure timely responses with automated reminders.

Workflow Automation
Workflow Automation
Workflow Automation
Workflow Automation
Multi-Channel Support

Multi-Channel Support

Stay connected with your customers across all channels. Our helpdesk software integrates with email, phone, chat, and social media to centralize all your communications. No matter where a ticket originates, it can be handled from one unified platform.

Key multi-channel support features:

  • Email-to-ticket conversion: Automatically convert emails into tickets for seamless tracking.
  • Chat support: Provide real-time help through live chat functionality.
  • Social media integration: Monitor and respond to queries from platforms like Facebook and Twitter.

Asset Management

Our helpdesk software isn’t just for support – it helps you track and manage IT assets as well. With integrated asset tracking, you can maintain a detailed log of your organization’s hardware and software, track warranties, and manage lifecycles more efficiently. Benefits of asset management:

  • Comprehensive visibility: Know where all your assets are, who is using them, and when they need maintenance.
  • Detailed reporting: Track asset usage, costs, and more with customizable reports.
  • Integrated with ticketing: Link support tickets to specific assets for a seamless support experience.

Asset Management
Why Choose Our Helpdesk Software?

Why Choose Our Helpdesk Software?

Our helpdesk software is trusted by organizations worldwide to provide scalable, flexible, and robust support solutions. Whether you’re a small team or a large enterprise, our software adapts to your needs, growing with your business. With features like real-time reporting, customizable dashboards, and top-notch customer support, we make managing your support operations simple and stress-free.

  • Boost productivity with a full suite of helpdesk tools.
  • Manage IT assets and support tickets in one platform.
  • Improve customer satisfaction with multi-channel support.
  • Automate workflows to reduce resolution times and improve service levels.

Download an eval copy today, or request a 1-1 web demo

Download and test HelpMaster yourself, or let book in an on-line guided demo
Try for Free